Hi.
This serves as a warning for everyone. DON’T UPDATE FW to 4.52.8.0648
I made mistake (again. First mistake was buying Waze’s camera) and upgraded FW. Everything worked well on 4.52.7.0367. No issues with wifi.
I received an upgrade notification and agreed to it. After firmware upgrade to 4.52.8.0648 - my camera no longer sees my wifi network.
This is not wifi’s issue as other Wyze cameras I own (Pan V3) are working well with this wifi.
I have a mesh network and single SSID for 2.4 GHz and 5 GHz. After upgrade, my camera doesn’t recognize my network as 2.4GHz and it cannot be connected.
I also can’t downgrade the firmware. Upon downgrade attempt, purple light blinks once (for a fraction of a second) and nothing happens.
Wyze did it again. My horrible experience with them - got even worse.
Hi.
Android version is irrelevant.
I’ve just managed to downgrade the firmware back to previous version (4.52.7.0367) and all now, all is working fine.
My other Cam Pan V3s are also working well.
This is DEFINITELY a firmware issue.
To confirm, you should try manually (vs OTA) flashing your v4 to 4.52.8.0648. You can always flash back to 4.52.7.0367 if unsuccessful. You’re missing some nice video and and audio enhancements sticking with previous 4.52.7.0367.
I’m not saying this issue affects EVERY wifi configuration.
My case may be a bit different. I have a mesh setup with single SSID for 2.4GHz and 5GHz. This means, when SSID is broadcasted by router, it’s the same for both ranges.
With older firmware, camera correctly sees the SSID. With new, it stops “seeing” it.
I change my mesh config to “2.4Ghz only” - camera sees my wifi
I change it back to “2.4Ghz + 5Ghz” - al other Wyze cams work, only V4 stops seeing the ssid.
This is a wifi driver issue. Wyze updated wifi driver for this camera before. This time, they messed it up. If you take alook at this forum or reddit - you will notice that Waze messed up wifi a few times before.
You’re using a mesh system, most of which attempt to force clients to 5Ghz. Since the v4 supports 802.11AX 2.4ghz, it is possible the mesh “thinks” it can do 5ghz and is trying to force it to that. Why the firmware would have changed that, not sure, but you can try disabling the smart connect/band steering on your mesh system and see if it helps.
The fact it works for you, doesn’t mean firmware is free from bugs. If Waze released only bug-free firmware, they wouldn’t release new firmware versions with “bug fixes” in the change log.
The facts this firmware works for you and has issue in my case, are not mutually exclusive. It simply means, the bug they introduced with recent firmware - does not affect you. I wish I was in your place
Now, I hope Wyze fixes the issue (that doesn’t affect you) and soon - we will both have no issues with wifi.
I have Wyze Wifi Mesh Pro - Same SSID 2.4 / 5.0 config as you have. They share the same name. No issues here with ANY device in my 60 connected devices.
You probably need to change something in your router. Lost of people have the mixed SSID bands and have no issues with these cameras.
Hi,
I’ve checked a bunch of settings on my router and no 5Ghz forcing is enabled. I use quite high specs (although not the newest) Netgear Orbi mesh.
I appreciate your advice but I still think this is not something I should be fixing on on my side. It should be Wyze fixing their firmware. I can’t be asked to jump hoops, because Wyze changed “something” in their camera firmware.
In my case - Everything else WORKS:
I have around 40 devices connected to this wifi
2Ghz devices work well and 5 Ghz devices work well.
I have 2 Wyze cam Pan V3 connected to this wifi (those support only 2GHz too) - they work perfectly fine with my wifi
This unfortunate Cam V4 - after firmware downgrade - ALSO works well.
Won’t you agree, this problem should be solved on Wyze side, not on my side?
Regards
P.s.
I reported this issue more as a feedback to Wyze. I had so many problems with Wyze cameras recently, I just wanted to let Wyze know (I don’t know if they care) they have introduced a problem affecting (possibly small) group of customers.
I appreciate everyone’s advice - but I strongly believe - this should be fixed by Wyze.
If many were having the issue, Wyze needs to fix it. So far, you’re the only one.
How do you know your Orbi is not doing 5ghz band steering? The setting may be buried somewhere, or it may be forced enabled when smart connect (or whatever they call it) is enabled and you can’t even see/change it.
To rule it out, temporarily disable the 5ghz band completely in your router and try connecting the camera. Or create a new SSID or guest network that only has 2.4ghz enabled, not 5. If it works then, your router is to blame. The camera cannot see the 5ghz band at all, it has no idea it is there, so if the router is blocking it from connecting to 2.4ghz, the camera won’t be able to connect.
