Cam v3 firmware adding to SD Card

My live streaming is stopped showing in app after 2 days of installation though events are being recorded and viewable. I am using PNY 32 GB SDHC cards. I was asked to add firmware to SD card’s root folder. My cam is already upgraded to latest firmware but download link is not available for the same. I download previous version and put it in root directory of memory card and issue is not resolved. Please advise

To flash firmware from an SD card there are more steps required than just putting it on there.

Info here:

Have you tried restarting the camera?
(Settings at the bottom, or just unplugging/plugging back in)
That clears the cache and might fix it easier than flashing firmware.

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