As others told you, your beef is with Google. When you order through the app, you technically placed the order through Google, not Wyze. Google’s contract forbids companies from giving refunds for subscriptions purchased through an app. They do not have access/permission to give refunds. Google manages the payment. Google usually allows refund requests within 48 hours though. If it’s been longer than 48 hours they will tell you to contact the app developer and the developer may issue a refund based on their policies and applicable laws, but only if they technically have that ability. the problem is that for MOST in-app subscriptions, developers do NOT have access to your billing details because Google shields it, and they cannot process google refunds directly. Google doesn’t allow it for MOST apps. They claim this is for security and centralized control over financial transactions.
So, with a FEW select rare companies, Google DOES allow some of them to issue refunds longer than 48 hours past purchase, but Wyze is not among those special select few companies. But this is why Google refers you to the company, because there ARE a few that can do that. The rep just doesn’t realize that like most companies, Wyze is not one of them.
Regardless of all of the above, it boils down to this truth:
Only Google has the full technical ability for all Play Store billing in most cases
The general consensus is that most devs have no access, and you are 100% stuck with arguing with Google.
(sidenote, I know some of this because I helped some of my B2B clients get mobile apps setup on the app stores)
Wish I had better news. Google says your problem is with Wyze because they should’ve made sure you picked the correct subscription you needed. Wyze says your main argument is with Google because they are the ones who refuse to provide a refund.
You could still try to escalate your situation to see if someone at Wyze can do something on their end. They can’t technically give you a refund since that’s all locked up by Google, but I wonder if they could cancel it and give you internal credit to use a single subscription until your credit balance gets used up years from now. IDK. That might be a workaround since you won’t be using the Unlimited plan, so their server costs would be the same if they give you a credit balance you can use for a single subscription as long as you do it through their website this time instead of placing the order through Google which steals 30% of the cost from them. But the tier 1 customer service staff definitely don’t have ability. They’d have to escalate it to someone. (note I don’t know if they can/would do this, I am just thinking of a reasonable workaround I would try to ask for)