My issue is that you have a promotion that can result in automatically establishing a yearly cost that I don’t want. I see no way that you have provided for me to opt out of that offer of converting a free trial off of Cam+ for one camera that I don’t feel the need to have Cam+. As the offer stands, when the free trial is over you will automatically bill me for a years subscription for something that I don’t want.
From what I understand, once the free trial ends, that’s it. It doesn’t automatically enroll you for a subscription after that. I’ve purchased quite a few cameras and never was charged after the free trial ended.
You are probably right. My problem stems from the fact that WYZE does not offer any form of “opt out” clause in it’s promotion. This is not a fair business model. I had great difficulty in reaching a WYZE employee, but I was finally successful and I personally had them cancel that free offer. In that contact they were not able to direct me to any option that allowed me to decline the promotion offer or subsequent extension to a subsequent contract for that offer.
When I set up a new camera, when it gets to the cam Plus offer screen I don’t confirm it. I hit back or if that isn’t working then I close the app and then the trial does not activate (closing the app has always worked for me, sometimes hitting back doesn’t do it right).
I personally don’t mind the free trials in general, they do not convert to charge anyone so they’re harmless. I just cancel them because I already have 100 paid licenses with lots of open slots to use. But I can definitely confirm it is possible to deny the free trials if anyone really doesn’t want them. I do it all the time. But I agree there should be a button that allows someone to clearly refuse it if they really want to.
For now, for anyone wanting to do this, Don’t confirm the subscription, if you close the app it usually cancels the trial.
But again, as stated above, there is no downside to the 2week free trial. It will not turn into a charge, it just disappears when it ends (other promotions that have you manually enter a code on purpose to get 1-3 months free will start charging when they end, but not the 2 week free trial that automatically comes with every activation).
I hear you can ‘back out’ of the Cam Plus trial when they first display it, but I’ve never tried that.
Yes – When you add the camera to Cam Plus, your camera is automatically removed from the Cam Plus Lite list. If you later discontinue Cam Plus for whatever reason (like your 2-week trial is up), then the camera does not get automatically re-added to the Cam Plus Lite list. So you now have a camera that does images only.
The fix is to go back into the Cam Plus Lite Services section on the Account tab, and manually re-add the camera to the Cam Plus Lite list (+ Add Camera at bottom of list). It will then put the Camera back on Cam Plus Lite, and automatically switch it back to 12-second Videos.
It should be fully automatic in both directions IMO; you shouldn’t need specialized knowledge like the above to get it working again. But there you go.
Thanks for the clarification, I can understand the frustration.
You can remove it earlier. What I have done to remove the cam plus trial if it is locked on there is to setup the camera again, and this time when the cam plus trial screen comes up, just close the app. That has worked for me every time if I wanted to get rid of it without having to wait the full 14 days. I did this so I could add a full Cam Plus license onto that cam instead of the trial, but it will work the exact same to switch to Cam Plus Lite instead of waiting for the trial to end. Just make sure to go add Cam Plus Lite onto it once you’ve set it back up without the cam plus trial on there.
When you had posted this information before, I tried it with a new cam and it worked like you said. So I made sure I did the same the next time I got a new cam. I also found that by going through the website (and not my phone through amazon) I could purchase my subscription and then assign the cam to that from my phone.
I thought I was going crazy. Not a lawyer here but you are absolutely auto-enrolled into a monthly subscription after your free trial ends. Whether illegal or not, it’s not good business practice to not disclose this fully and opt into it. I had to go in and cancel the subscription after finding the bill. What pisses me off more is that the emails about the subscription all went to my spam inbox and ironically the marketing emails go right into my inbox. ha.
When you go to the Wyze check out- There is no “I” next to the product to provide more details. You have to scroll all the way down to the small print titled “Purchase options cancellation policy”. In there you will find the below verbiage after once again clicking on “Cam Plus Services” IT CLEARLY STATES IT WILL END, right?!? (read second paragraph)
When you set up a new Wyze Cam Product in your account, your Wyze Cam Product will be enrolled in a free trial of the Cam Plus Services. Free Trials are intended to allow you to try the Cam Plus Services with your new Wyze Cam Product. Wyze reserves the right, in its discretion, to determine your free trial eligibility and to modify or cancel a free trial or a free trial offer at any time. You may cancel a free trial at any time by following the instructions in the Cancellation section below.
“Your Cam Plus Services will automatically terminate at the end of the free trial. If you wish to continue using the Cam Plus Services, you will need to sign up for a paid subscription at the then-current price. After your free trial ends, your User Recordings will only remain available until the end of the storage period referenced in Section 4.”
Interesting. Thanks. I guess I was thinking about when I signed up via the app, instead of their website. I know that this happens with google play services. I could be confused, too. Could it be that Wyze and google play operate differently?
Thanks for not blowing me back up for responding. Sometimes people take things so personally. haha I’m level 1 about this but somehow have managed to waste an hour researching this. Just trying to inform/provide feedback to Wyze and Consumers or realize I’m getting old and not thinking straight these days.
I went to the Wyze app shop and there is an “I” next to “start with cam plus for Free” when on the camera page v3. That link just says how to activate the service. Nothing about a trial period. In fact, it says out of stock for the white, 1 pack + 3 months of Cam Plus now. The website offers a 30-day trial but the Wyze app is not offering that. hmm
You get the wyze app through google play. I paid for it through the app, and then found out that if I had just gone though the Wyze web site I could’ve gotten the subscription cheaper. So I did that for all others I got, and when I set the cams up I just backed out of the app when the ad popped up for the subscription.
Hi. Long time Wyze user. I have lots of cameras, plugs, vacuums, etc. Big supporter of Wyze.
People here are both correct. Up until a few months ago - you were automatically given a 2 week free trial. When it expired - if you wanted to continue to get Cam Plus- you had to take steps and pay to get it.
Unfortunately- the last two cameras I activated or set up - Wyze has switched to a negative option. A disclaimer comes up with specifically warns users now that you get a 2 week trial of Cam Plus but after 2 weeks you are automatically charged $19.99 per year. It’s a negative option and a crappy move by Wyze especially since they didn’t do this before.
So people are right on both sides. But for everyone else that didn’t have this negative option experience before - here is your heads up! There is a consequence to accepting the offer - if you don’t cancel on the 14th day you are now charged immediately 14.99. There is no way to accept the 14 week trial without the negative option.
Wyze. Please go back to how you handled the trial before. This is not consumer friendly.
As such - I declined both 2 week trials. No way I wanted to go thru the hassle of cancelling on day 13- i didn’t want to forget or go thru the hassle.