The forums are user to user info exchange on how to work thru problems and resource answers. You won’t find many Wyze employees here as they do not regularly read or monitor the forums. There are ways to get in touch with them though if you know specifically who it is you need to contact.
You can contact Customer Support if you want:
(206) 339-9646, or you can chat with an agent or create a ticket on the support site .
Open for support between 4 am - 6 pm PT Monday through Friday, and 8 am - 4 pm PT Saturday.
As for your post… Wyze did change their services platform from a 3 tier to a 4 tier offering. The new tier is the base free plan with thumbnail events. All other tiers need licenses.
This was announced long ago and widely distributed and publicized although not everyone got the information.
No worries though. It is all here in the forum. You can still keep your 12 second video clips, SD card recordings, 5 minute cooldown, etc. But, you have to take some time to subscribe to a license (it can be free too) and assign your cams. Here are some good resources to view and read:
