CAM Plus Trial forced signup

[angus.black]

You won’t be charged.
You can’t cancel it. Nice eh?
You can remove it from your camera in the app under Account > Services > Cam Plus?.

[angus.black]

The “Team” obviously doesn’t care.

CAM PLUS trial no way out?

So I open up the Wyze app tonight and then select our Doorbell cam to view it and… up comes a CAM Plus 14 day trial screen. There are links to legalese and a caution that by tapping “Continue”, you’re agreeing to supplemental terms. But no way to opt out!?! No way to reject the terms or trial and get to our camera. Force-closing the Wyze app and attempting to again get to our Doorbell cam goes right back into the same trap. I’ve heard of strong-arming by attorneys but this is no way to tre…

[Big_monkey]

There is no longer a “Team” it is now “Us v Them”

[subybaja]

@UserCustomerGwen ! It’s been a year!

Still no way to avoid this FORCED SIGNUP?!? };<

I have a number of cams, some v2 and some v3. One of my v2 cams died (cannot find network that another camera 6 feet away is connected to, video clitches when it does connect, etc)

OK, no big deal, it’s a $20 Chinese camera, and I’ve got a spare v2 from when I got the v3s.

Connect, read the QR code, etc… “Here’s your free trial- SUBMIT.”

Umm, well, no thanks, I’ve got a paid subscription I’d like to apply to this cam.

“Too bad, enjoy your free trial.”

No info at all about specific cams on the website (see screenshot), and no options at all for my replacement cam (ShopBackEntry) on the app.

I guess I’ll ride out the free trial, and then in 14 days have to hassle with this again to cancel my UNWANTED FREE TRIAL, and apply the PAID SUBSCRIPTION I already have.

Please share this with anyone who cares at Wyze.

[angus.black]

@subybaja

Please share this with anyone who cares at Wyze.

That shouldn’t take long.
This is obviously the way Wyze wants the software to work.

Recently I have been able to avoid the trial by completely exiting the Wyze app at the point where they try to force the trial.

[subybaja]

Yeah, apparently.

Thanks, I did that and it worked.

[subybaja]

It did work. That is, the users found a way around Wyze’s company policy.

I came back to celebrate that the hysterical daily emails of “OMG! YOUR CAM+ TRIAL IS RUNNING OUT!!!1!” finally quit, after weeks.

I eventually hit “Unsubscribe all”.

[renemilone]

I have 5 wyze cams. I bought these several years ago, knowing that I could access video alerts. now I can only see one still image per alert. To be able to see the video, I must subscribe to the paid subscription for each camera (5 subscriptions). This is theft ! It is an illegal practice. I want a full refund for my 5 cameras!

[SlabSlayer]

Welcome to the user forums @renemilone!

The forums are user to user info exchange on how to work thru problems and resource answers. You won’t find many Wyze employees here as they do not regularly read or monitor the forums. There are ways to get in touch with them though if you know specifically who it is you need to contact.

You can contact Customer Support if you want:
(206) 339-9646, or you can chat with an agent or create a ticket on the support site .
Open for support between 4 am - 6 pm PT Monday through Friday, and 8 am - 4 pm PT Saturday.

As for your post… Wyze did change their services platform from a 3 tier to a 4 tier offering. The new tier is the base free plan with thumbnail events. All other tiers need licenses.

This was announced long ago and widely distributed and publicized although not everyone got the information.

No worries though. It is all here in the forum. You can still keep your 12 second video clips, SD card recordings, 5 minute cooldown, etc. But, you have to take some time to subscribe to a license (it can be free too) and assign your cams. Here are some good resources to view and read:

How to Keep Your Cloud Video Recordings Free with Cam Plus Lite

Cam Plus Lite and Basic Plan Cloud Changes Starting Shortly 3/14/22

Hello, I have the same issue! I’m curious about the solution, have anyone solved it? I have total 3 Cams, my 2x Cams are connected to the Lite Service but the one I could not Assign through “Add Cameras”. I use Android App, whenever I try to Add Cameras, it shows me the remaining Cam but when try to check the box then close, it does not adds the Cam to the Lite Service. I also tried with an iOS App, it warned me about “The Device is bound with other services”. Since I checked other Service…

How to Keep Your Cloud Video Recordings Free with Cam Plus Lite

A video from one of the Wyze founders: [How to Keep Your Cloud Video Recordings Free with Cam Plus Lite]

How to turn on Cam Plus Lite

I am in the same boat. I have 12 CP cams on Unlimited CP licenses. I removed a cam from CP to test CPL but couldn’t get the plus sign in the CPL to appear to put that open cam on CPL. It took me SEVERAL attempts to ‘buy’ a license to CPL on the website. The app will NOT work to ‘buy’ a $0 license. Here is how I made it work from my post above Keys… When you enter your $0, click somewhere off the entry line to get the popup and save button. If you don’t see the “YOU HAVE SUCCESSFULLY EDITED …

Cam Plus Lite Deadline Extended to February 28th - 2/14/22

[image] Deadline extended! Here’s how to keep continue recording videos to the cloud. [Shop Plans] Opt in to Cam Plus Lite Name your price - including $0/mo if you’re not in a position to contribute. Hey, friend! In case you missed it, Wyze Cams without Cam Plus Lite or Cam Plus will soon save still snapshots to the cloud when motion/sound are detected instead of video recordings by default.* The change was supposed to happen tomorrow, BUT we pushed it to February 28th. We’ll be making…

Wyze App 2.28, Cam Plus Lite, and Wyze Plug CFH Firmware 1.2.0.179 Released! 2/28/22

ANOTHER UPDATE: Wyze Plug firmware 1.2.0.179 is being paused as we look into reports of connectivity not being improved by this update and plugs that stop responding after updating. Some regain function a day or two later but others are still unresponsive. If this has happened to you, please reach out to Wyze Customer Support. UPDATE: We found some issues that we need to fix before the Cam Plus Lite flip so the 2.28 app release is delayed. Wyze app 2.28 is releasing with Cam Plus Lite support …

We’re Giving Wyze Person Detection to All Users at Whatever Price You Want - 1/11/22

Summary - Click to expand Hey Friends, If you’re familiar with the smart home space, you know that monthly subscriptions are becoming an absolute business necessity to build a sustainable IoT business in 2022. If you’re familiar with Wyze though, you know our founding principle is to be friends with users. Over the last few years we have been desperately trying to navigate this dichotomy. After nearly going bankrupt during the outset of the pandemic, we launched Cam Plus, our premium service …

[Customer]

Nice, @SlabSlayer . Keep the ink fresh in you stamp pad. You’re going to need that post a lot…

[subybaja]

I got an email notification about this thread, so I came back to check it out. A thread about “forced signup”, mind you.

Here’s what my phone showed me, since I have a version of Firefox that was released in the dim mists of the past, on July 28, 2020.

1 year and 8 months old, and Wyze Forum completely doesn’t load.

[SlabSlayer]

Hmmm, perhaps it’s time to release the fox back into the wild!

[notbad]

Cam v2 broke and only saves photos now after you forced a Cam Plus trial on me

Changed wifi SSID, reconnected Cam v2, got a Cam Plus trial forced on me with no way to back out of it. Now the trial is over, the Cam only saves photos. It was on Cam Plus Lite and was saving video clips fine. Now the services tab in the Android app shows the cam is still on Cam Plus Lite, but it doesn’t save any video. There is no way to remove the cam from the plan and re-add it. I have also restarted the camera twice and still doesn’t save videos. Android app and camera firmware both latest.…

Wyze should make it a smooth transition from Cam Plus back to Cam Plus Lite after the trial is over instead of gimping the camera into taking photos only. I shouldn’t have to do this convoluted process to get my camera working again after the forced trial.