Welcome to the community @sherrylkeen . I am a community member as well who volunteered to help out in the forums.
In the past when I experienced a similar issue, I found that I had to reset the toggles in the settings area when I performed a Firmware and/or App update.
Here is a link of steps you can try (Event Recording Issues):
As for the Add Device issue, Can you provide the following:
- Ticket Number
- Log Number
- App Version you are using
- If possible, The Firmware version of the camera you are using. If you have it from when you submitted a log.
A couple of things to try as well.
- In the App, Clear your Cache again, then log out of the App. Restart your device and then log back in and see.
- Uninstall the App restart the device and then install the app again and try
- Try a different device.
One of the things I noticed with iOS is that the toggle for “Local Network” needs to be set for the App in the settings area.