About two weeks ago all my cameras but one quit recording events. Yesterday when I did the firmware update now none of them are recording a Events . I have four cameras with a cam plus subscription on each. I have done the factory set up, reset and cleared cache. Nothing is working to record events. On top of that I ordered a new camera and it will not let me add the device during set up because I keep getting a connection timed out. I have reset my router as well. Has anyone else had similar issues and if is there something going on that they are working on? I have reached out to customer service and also submitted the logs and ran the test they suggested.
Welcome to the community @sherrylkeen . I am a community member as well who volunteered to help out in the forums.
In the past when I experienced a similar issue, I found that I had to reset the toggles in the settings area when I performed a Firmware and/or App update.
Here is a link of steps you can try (Event Recording Issues):
As for the Add Device issue, Can you provide the following:
- Ticket Number
- Log Number
- App Version you are using
- If possible, The Firmware version of the camera you are using. If you have it from when you submitted a log.
A couple of things to try as well.
- In the App, Clear your Cache again, then log out of the App. Restart your device and then log back in and see.
- Uninstall the App restart the device and then install the app again and try
- Try a different device.
One of the things I noticed with iOS is that the toggle for “Local Network” needs to be set for the App in the settings area.