Hey all. I hope someone can help me with this questions because I’m a bit confused about this Cam Plus and its prices. I have the first version on the Wyze Cam and I have the Cam Plus for that version but today I just received my Version 3 Cams. does the Cam Plus for version 1 Can work for the V…

We are combining bills for a couple of reasons - You don’t get too many one small bills, imagine you have 5 licenses… to reduce the credit transaction fee, so that we can offer the service at the lowest possible price. When combining bills, your bill will also adjust to match the same bill date. …

Ah, that makes sense. So if I buy my first CAM Plus one year subscription today, then go 11 months before I buy another one year subscription, I’ll just be billed for 1 month on that second subscription even though I bought an annual subscription. Then during my annual renewal (one year from my in…

Very very good information to know. Thank you for the clarification @WyzeDongsheng . I’m going to tag some information experts in this just so if this question comes up again we can reference this post. @Mods . And of course @Mavens

the combining bill was done on a plan level. E.g you have 3 licenses of an annual plan, it will combine the billing. But if you have 2 licenses of an annual plan, and 1 license of the monthly plan, it will not combine. The black Friday plan was a unique promotion plan, so it was set up as a separ…

Thank you, sorry for not sharing this earlier and causing some confusion.

Why would you combine a plan when bought months apart? In my case, 2 months apart. What if 6 months, 10 months etc. ?

@WyzeDongsheng , if I added an additional plan and charge me for the remaining of the original plan, then I would understand. But charging me a full amount for the remainder of the original renewal date, that doesn’t make sense to me. Thanks a lot for responding, by the way, my apology.

can you DM me your wyze account ? and I can look at the specific to see if there is any issues.

Thx, This clears things up a bit ! I was wondering why, I didn’t have it on both cams ! Now with all the deal pricing ? I shud have waited ! :cry:

Happy to help and have a great day. I know what you mean when you say should have waited. Hindsight is always 20/20. :slight_smile:

Cam Plus Question

Services & Integrations

WyzeDongsheng January 4, 2021, 5:09pm 23

in your case, if you add new license, the new license will be pro-rated to match the shorter duration. You will see the pro-rated pricing on the billing.

How to add new cam plus to new camera with existing service on another camera

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