Cam Plus not recording anything

There was a major incident/accident in front of my house that should have been recorded by my Outdoor Cam V2 but was missed due to the 1-minute cool-down requirement (eventhough there is a solar panel attached and battery never goes below 95%) since another vehicle drove by and triggered event recording to the SD card just before the accident. So I decided to immediately activate Cam Plus for this camera (properly selected in Cam Plus settings), I have repeatedly checked all Event/Detection settings but there are absolutely no recorded events since I activated Cam Plus (4-days ago) except for those that were recorded to the SD card. What gives?

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Make sure you don’t have any filters in the events tab. Hit the hourglass in the upper right corner of the events tab, and hit clear.

I should have mentioned I tried that. At first I had the filter set for just that one camera with Cam Plus. When I clear all filters I see events from every other camera I have except for that camera.

Try removing the cam from cam plus and adding it again. Then check your settings again

Switched it to “unassigned”, closed the app and switched it back to the Cam Outdoors. Still nothing. Only events are from every other non-plus camera!

Alright, could you get a log from the cam for me. In the cams settings, go to Wyze support, and submit a log. Post the log number here please. Thanks!

I had one Pan Cam(v1) quit recording any events this AM for me…I pulled the power from it for 30 seconds, and restarted it and all was then fine. It was also experiencing the jittery playback/skipping video before this had happened, and is now Not experiencing that behavior any longer also.
Seems to me these are Cloud related issues, or something in the firmware that needs a hard POR(power on reset) to clear it up. I had no issues with this ‘no events being recorded’ prior to this issue this AM on this one camera, and after the POR, the issue is now gone.
…if it helps anyone, here’s a log from that camera that I just took to see if might help someone to know what had happened. Log # 790146.
This Pan Cam had also been seeing a lot of Video a failed to upload to the Cloud issues when trying to playback with the Green ? This was happening on and off each day for the last week or so, now that behavior is also no longer happening.

Hey friend,

Thanks so much for submitting feedback about your experience with Wyze. The details of your report from the Wyze app were filed alongside some tech info. This submitted information is now accessible by select Wyze engineers using the log ID below.

Your log ID number is…

790181.

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My Cam Plus cameras stopped detecting motion and recording events early this morning. Only my one Cam Lite camera is creating events. Have recycled and tried a variety of things, so thinking (hoping) this isn’t an issue just for me.

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Welcome to the forums neighboor!

Have you removed the cam plus license and readded it back?

Yay MN!

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How do I do that? I was looking at the Services page/tab and see where I change what camera is being monitored and the plan itself but now how to remove/re-establish the license…

I looks like you may have done this, or something similar, but maybe give it another shot:

Go to Account → Services and “unassign” all of your cams so you have nothing but available empty CamPlus slots

Go to Account → App Settings and clear the cache file

Close out of the app and then reopen it

EDIT → Power cycle affected cameras ( an excellent recommendation from @Omgitstony )

Go back to Account → Services and reassign all your cams to your now “unassigned” CamPlus slots

You’re actually not removing the licenses, just removing the cameras from the licenses and the re-adding them.

Also maybe go to the website and add a “free” Cam Plus Lite license and see it the cams do any better when assigned to that instead?

Yep, I did that at least 3-times now. In fact, when I just tried it, I found a minor bug/cosmetic issue in the camera selection process. For me, once I tapped on “Unassigned”, if you scroll to the bottom of the camera list, a blue checkbox appears on the last camera/bottom.

I tried to select “Cam Plus Lite” but it won’t let me do $0/defaults to $2.48? Is this $2.48 for ALL of my cameras (vs Cam Plus for $1.66/month/camera)? I really don’t want any Cam Plus (SD cards in all camera) but I discovered that with my Cam Outdoors V2 (my V1 outdoor camera died) I can’t get to any of the recordings/events with going directly to the camera to remove the SD card (very difficult - have to get out a screwdriver to remove it from it’s mounting to access the SD slot) plus the mandatory cool-down periods makes me miss recordings.

Yeah, you have to be kinda stubborn about it and maybe try it a couple of times. :smirk:

Pick custom price and enter 0 ( I think 0.00 will not work ) and eventually there will be a guilt screen about the cost of the service and what the average person pays. Again be rude and it will move ahead to a checkout screen where you can approve the TOS etc.

Also for full disclosure, since the break even point is 5 cams, I pay the full $99/year for 99 cams, and always paid something when I relied on only CPLite.

But for testing purposes, I figure we’re doing Wyze as much of a favor as they are doing us. :slightly_smiling_face:

So anyhow, now I can assign cams back and forth at will.

2022-11-11 (1)

2022-11-11 (2)

Curioser and curioser - over in another thread, the reset alone didn’t work, but had to switch it to lite and then back ??

Anyhow, hope you find something that works for your setup soon!

Short lived fix

I had never heard about doing that, so I figured out how to un-assign/re-assign and it APPEARS to be working again. Strange that after all of this time, they would all just stop working at the same time, and only the CamPlus cams, not the one assigned to Lite. I’ll keep an eye on this for a bit to be sure it’s really working consistently. Thanks.

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Well just an update , it stopped working again …lasted a few hours . So much for Cam Plus!!!Hope yours stays up but for now my outdoor cameras are on Cam lite so I can be assured it will be able to be downloaded to law enforcement if needed

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That’s the most frustrating part of this recent round of firmware/camera flakiness!

Everyone seems to be chasing intermittent problems and we all have slightly different camera / network hardware combinations. It is a challenge!
:face_with_spiral_eyes: