Cam Plus lite stopped working and not showing up in services

This morning i started getting bunch of motion notification which i never enabled. upon checking i saw cam plus lite service was disappeared from my account all of a sudden. i have v3 cameras from jan-2022 and person detection was working fine until this morning. is anyone else seeing this issue.

I have the same problem. Have 3 cameras, 2 with lite and they only started showing up with picture motion detection since 5am this morning.

ok. i have raised a support ticket. however i wanted to check if it is just me or others are also impacted.

Where are you checking, in the App or on the Wyze web site? I would check both places if you have not done so yet.

I the Settings of each camera, there is a button named “Reset Services” which might be worth a try.

All of my v3 cameras on Cam Plus Lite are still recording 12 second Cloud videos and showing me Person Notifications.

Give it a minute, we might be doomed my friend! :rofl:

I am testing Tapo cameras next to my Wyze cameras. If my Lite goes away, I will be Temporarily Inconvenienced, but not doomed.

Resetting the devices with cam lite doesn’t work

Did you check in the App and by logging into the Wyze web site?

I seem to remember my cameras being Unchecked on the Wyze web site one time. Once i check all the boxes of my cameras, Lite started working again.

it is not showing up in both app and website

Please post if you receive a Wyze response to your support ticket.

I’ve fixed it, my credit card was expiring this month, Once i updated my card, it let me enable the cam lite subscriptions.

Tried that but still not working

This what I see on my.wyze.com after I log in:

I was just kidding!

This same thing happened to me this morning. I am on the phone with chat. Keep us posted as to what you find out. I will as well.

They are abruptly cancelling peoples cam lite subscription by giving vague reason and asking them to sign up for paid subscription. This is their response. I never cancelled the service or asked for a refund. And how come service was even working if it was cancelled in 2022.

Hello Mohammad,

My name is Kaye, and I’m one of the Wyze Wizards Services Specialists. Thank you for being a valued member of the Wyze family since 2022—we truly appreciate your continued support!

I understand you are reaching out because your Cam Plus Lite service is no longer showing up on your account, even though you signed up for it back in 2022 and it was working for you previously. I completely understand how frustrating it is to lose access to a service you rely on for your peace of mind, especially when it disappears unexpectedly. We’ll work through this together to get everything sorted out.

I checked your account details in our database to see what happened. Based on our records, I found that your Cam Plus Lite subscription officially expired on May 10, 2022, following a previous termination and refund request. Because the service was fully canceled back then, it is no longer active or attached to your profile, which is why it has stopped appearing in your app.

Please note that we are unable to reactivate this plan for you. Cam Plus Lite is a legacy plan that we no longer offer to new or existing subscribers who have terminated the plan. We currently only support existing users who still have an uninterrupted, ongoing subscription to it.

If you would like to get your cameras recording events again, you can easily sign up for a new subscription directly through our website at Wyze Web Portal .

LoL, guess I got out just in time :rofl::rofl::rofl:

Tapo cams are definitely Wyze Killers :winking_face_with_tongue:

Are you going to pay for a new Wyze subscription or go with another brand?

Why would i pay if i never cancelled the service or requested a refund. The email said that it was cancelled in 2022 which is a joke as it was working until now. They sold v3 on free person detection so they have to fulfill the promise.

That’s what i thought. @bryonhu has a great suggestion above i tnink you will be happy with.