What’s the ticket number? I’m pinging someone at Wyze to see about a response here, and having your Wyze Support Ticket # would be helpful.
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Ticket # : ******
Let me know what response you got.
Thank you. Hopefully you’ll get a direct response here in this topic.
YES> same issue.
ridiculous. They told me the exact same thing. Said I cancelled the service in 2022 and it’s not available to me. WHY WHY WHY would I just now call about a service that was “Cancelled” 4 years ago? I used it LAST NIGHT!
This is sooooo unacceptable. I am disgusted with a business practice such as that.
What’s your Wyze Support Ticket #?
I called customer support number 2 hours back. They said that they are working on the ticket and will update in an hour. But so far no communication from them.
I JUST got off the phone after having asked for a supervisor…(yes, I am “that person”…lol
If you can believe this…the supervisor FIXED my issue and I now have the Cam PLus LIte again.
So if this has happened to YOU…call them! Ask nicely to speak to a supervisor and be prepared to WAIT AND WAIT. explain what happened and hopefully you will get reinstated as well.
This was stressful! I have WAY too many cameras to start all over with another brand. I am so glad it’s fixed.
I JUST got off the phone after having asked for a supervisor…(yes, I am “that person”…lol
If you can believe this…the supervisor FIXED my issue and I now have the Cam PLus LIte again.
So if this has happened to YOU…call them! Ask nicely to speak to a supervisor and be prepared to WAIT AND WAIT. explain what happened and hopefully you will get reinstated as well.
This was stressful! I have WAY too many cameras to start all over with another brand. I am so glad it’s fixed. Don’t give up!
great, i am happy for you. Can you give me your ticket number so that i can refer it so that i have to spend less time in resolving it.
I sent you a message with details.
Thank you @CAB for your tip. It saved my day and my cam plus lite is also back. Thank you very very much 
I call the above gaslighting…
@CAB and @mohdnasir24, glad to hear you got your Cam Plus Lite back. I would be interested if you could check in your App (Accounts - Services) and see what your Cam Plus Lite renewal date is.
Mine is December 23, 2027. It used to be listed as renewing in 2072.
Just curious if the wrongful cancellation issue changed your Cam Plus Lite renewal date. TIA.
To my knowledge, it renews monthly. That is what she told me. She had no way of creating a date, so she set it to renew monthly at no charge.
0kay 
Just wondering if the people on this thread getting their Cam Plus Lite cancelled then reinstated are noticing something weird about their renewal date.
Same like @CAB . There is no future expiry date. It is a monthly subscription with zero cost and it auto renew every month. I don’t know what that means for the future but it is all settled for now.