One of my Cam Pan v3 cams worked fine the first couple months after I installed it. Then one day it decided to point up to the sky and stay there. When I use the pan control to try to point the camera back down toward the driveway, I get the “You’ve reached the end.” prompt. The cam, however, still points to the sky. Has anyone else experienced this? How do I get my Cam Pan v3 pointed in the right direction and working again?
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It’s looking for the Cloud to Connect 
V3 pans firmware is a disaster, but yours sounds like a mechanical failure. V3 pans have been known to bind up the cable between both halves and get stuck, or gears fail…..
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Welcome to the Forum, @lambertv! 
How old is your Cam Pan v3, and what did Support say when you contacted them?
Try going into your cam’s settings > Detection Settings > turn off Detection Zone.
Then go to your cam’s settings > Advanced Settings > Motor Controls > Reset Position > Reset
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Thanks, bryonhu! I thought the same so the first thing I did was check the camera for any mechanical failure or binding. Everything looked good.
Crease, my Cam pan v3 was new and installed last September. Support suggested the usual troubleshooting techniques.
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Seapup, I followed your suggestions, and had a little bit of success. I was able to shift the camera’s view from the sky to now looking at the neighbor’s roof. When I try to pan down further I still receive the “You’ve reached the end.” prompt before I am aimed low enough to see our driveway. I’m thinking of doing a total reinstall when the weather warms and I can get out our ladder. Unless, there’s another solution?
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Have you gone outside to see if your cam’s mount failed or shifted?
Another thing to try is unplug the cam for 10-20 seconds and plug back in. That forces it to go thru a self-check routine, panning and tilting in all directions ending with position at default.
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If you power cycle the cam and it still can’t look down all the way, it sounds like the internal gears are slipping, or something is causing it to bind up (which will tell the cam that is the end of its range of motion). If under warranty, support should be able to replace it.
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Good to know. If the device is that new and has failed mechanically, then I’d expect Wyze Support to replace it.
If you haven’t already confirmed its placement and inspected its physical location, then I think checking the mount as @Seapup suggests is a good idea, too, because I imagine that could be a relatively easy fix. If you’re finding that the Cam behaves for a while with a fixed mount but occasionally experiences some Waypoint drift, then you could also try scheduling an Automation to periodically restart and/or recalibrate the Cam.
I think I’d start with that stuff first, and if that doesn’t resolve the issue then I’d open a ticket with Wyze.
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Maybe the OP lives way up North and the cam pan/tilt head is frozen or a chuck of ice is lodged between the head and the body?
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I like the suggestion of a visual inspection. 
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I’ll send my drone right over!
Seriously… just get the binocs out or take a cell phone pic and zoom in.
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Any cameras pointing up tonight might see some incredible lights.
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Even just reboot it in the app and watch to make sure it calibrates through the whole range of motion. If not, it is a mechanical problem, and if nothing obvious on the outside, it must be internal.
@lambertv is your cam mounted upside down or rightside up? I think we’ve pretty well determined over the last couple of years that the cam is not water proof when upside down, and people have had small bits of sand/dirt get inside and cause grinding in the gears and jumpy motion, so not a far stretch to think something could stop the gear completely. I had one that just got water in it that way, but it does have a little bit of clicking noise when panning now (I changed it to right side up).
People have found discs on amazon to put over it when upside down, and others have made their own. Mine was pretty well protected by an eave but blowing rain still got in.
In addition to a cover, ensuring the cable has a drip loop (and even putting some silicone grease around where it goes into the cam) are prudent if upside down. For me, I found it gets in around the rotating circle on the bottom and just decided that right side up was good enough.
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