One of my Two Cam Pan v3 started staring in one spot and will not move.
Of course the AI wizard sent a list of very standard reset steps, like recalibrate, reset, reconnect, reset power on entire network, modems, routers, etc.., update to latest firmware , update to latest app… Pretty standard stuff. We do not really need to be told this over ad over again. So after completing all those steps in the automated responses, More that once. The camera at best will stare in one spot, usually straight down or straight up. Once after a reset it seemed to listen a little and allowed me to move it in the app and pan to set Waypoints. But after setting it stays on one of the waypoints and does not pan at all. And I cannot pan manually. Now it acts more like a standard stationary cam. For contrast, when new , these pan between waypoints automatically and also follow and track movement, following movement when on the zone. Like I said I have two of these, the other one, on same firmware and same settings still works as it should, but one of the two does not. The only response from Wyze technical support is an automated wizard that sends a list of setup instructions and actually cannot trouble shoot anything. Any help from the community would be appreciated. These were both bought from Wyze direct as a two pack around December 2024. So if there is any warranty, I am trying to get to a conclusion.
Did you actually open a ticket? If you’re using the chatbot in the Help Center, then I’ve found that telling it create ticket (I usually have to tell it this twice) will get me a form for opening a ticket. After the confirmation e-mail about the ticket creation, the first response is from the “Wyze-E” robot, so I wonder if that’s what you mean. If you respond to that message, you should begin receiving human responses after that, and hopefully one of them will suggest a warranty replacement if it’s thought to be a hardware problem.
My other thoughts with your issue relate to power and Wi-Fi. Since you didn’t mention anything about your LAN or where or how the cameras are mounted, I don’t want to make assumptions, but responsiveness with Cam Pan v3 often seems to be related to one or both of these issues. With power in particular, it’s important to be aware that this model has a higher power requirement than other Cam models, so it ships with a different power adapter (5V ⎓ 2A, in contrast with many other Cams’ 5V ⎓ 1A adapters). If you’re using a non-original power adapter and/or third-party cable (longer cables can experience voltage drop), then that could be a contributing factor in something like this.
If your other camera is working well and in a similar setting, then I’d consider these things but go ahead and proceed with the ticket to see if they’ll offer a replacement. That shouldn’t be a problem since the cameras are relatively new and were purchased directly from Wyze.
Good to know. They probably told you to recycle the problem camera, too, which means you could keep it and use it as a stationary camera in another application.
