Cam pan V3 never able to have event recordings

I bought a Cam Pan V3, but was never able to see any event recordings…

Here are the things I’ve tried

  • I subscribed to cam plus service
  • used the rule “away” for the camera
  • in camera settings → detections, set to detect all events
  • no detection zones
  • detection sensitivity is set to 90+
  • tried event recordings set to either “continuous” or “events only” , but neither created any event recordings

What am I missing here?

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Welcome to the Wyze User Community Forum @eurekaaj!:raising_hand_man:

Mane sure your App and your Cam Firmware are up to date.

Insure that the cams are assigned to the Cam Plus Subscriptions in Account → Services under the Cam Plus header. There, you should see your active subscriptions and the cams assigned to the subscription. If there are no cams assigned, use the Add Cameras button to do that.

The Away rule makes sure the cams are on, the Event Recording is on, and the cam notifications are on.

In the Event Recording settings, Record Motion Events should be on. You can select to upload to the cloud All Motion Events or just the Smart AI Cam Plus detection events.

Under the Smart Detections, select the Cam Plus Smart AI objects you would like the cam to tag for you.

In the notification settings, make sure notifications is on and select the Cam Plus Smart AI objects you want notified thru push notifications.

This should produce a list of Cam Event Video Uploads that can be viewed in the Events tab. Use the funnel button to modify filters or press the Clear All so that you see everything.

The SD Card recording settings in the Advanced Menu are totally different and seperate recordings. You can select to record to the SD Card either Continuous or Motion Only. These videos are accessed by the SD Card Playback Button in the Live Stream window the same button in the Event Player window.

Mine does the same no events, if I restart the camera the events are logged again but a few hours later they stop. I can restart and they record again. I would say my settings are correct since it will record events, but it just keeps on stopping very annoying.There must be something wrong with the camera

@eurekaaj @YBNORMAL99 Thanks for reporting this. Could you please pass me a devicelog so I could check some details?

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I have one (cam pan v3) it was working for a few days and has events and then they stopped. and another that appears to do this as well another, it is setup the same and has no events, although it is still recording events to the SD card, just not logging to the event view,