When I went to the app today (iOS) it said there were updates available for all four cameras and the basestation. The cameras updated but the basestation did not. It is now inaccessible (and, therefore, so are the cameras). I’ve got a solid yellow light. Wyze Customer Service has been unhelpful. …

Happened to these members also: [image] Wyze Cam Outdoor 4.17.1.52, Base Station 4.16.1.22, and Wyze Robot Vacuum 1.6.113 Firmware Versions Released - 4/19/21 Wyze News Happy Monday, Forum Friends! We have updates going out that add Wyze Home Monitoring support to Wyze C…

I’m in the same situation. Need help!

Do you have the base station connected via WiFi? I had to reconnect it to Ethernet to get it back online.

Hi all, sorry about the issue. We’re looking into this. A few follow-up questions for you: Was the base station connected via Wifi or ethernet connection? Does the power cycle bring back it online? If not, can you please try to connect to an ethernet port and see if it works?

It was connected to ethernet Power cycle didn’t have a noticeable impact (solid yellow before and after). As above already connected to ethernet.

It was set up on WiFi originally. I have tried cycling it, plugging it in to Ethernet, etc. All to no avail.

Noted! Thank you. Do you happen to have a microSD card handy? If so, could you insert the SD card in the base station and pull it out after 5 seconds? There will be a log folder on the SD card. Please zip it and send it to me.

I have a SD card installed. What does the log file look like? I’ll send it as soon as I can. Is there anything I can do in the meantime to get my system back online (hard reset, etc)?

Connected via ethernet. I did a revert firmware on base station after connection issue but firmware wont revert on outdoor cam. Removed sd card, power cycled and firmware revert always fails on cam.

OK. I have it zipped. Where do I send it? I don’t want to just post something to an online forum. Thanks.

Cam Outdoor Basestation Failed During Update

Power & Lighting

Antonius April 21, 2021, 12:03am 2

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Cam Outdoor Basestation Failed During Update

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