Thew new Cam Duo Doorbell does not provide an ability to configure the Wyze Lock Bolt next to it. I have the older Wyze Video Doorbell Pro and it can unlock the Wyze Lock Bolt. Will this be fixed ?
I asked the product manager about this during Wyze Week:
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Wyze really needs to take more advantage of this forum and the Mavens feeding stuff back, rather than you asking questions via Reddit. A quick browse of this forum would show them some of the most common complaints/requests and mavens/regulars can also summarize feedback to them.
My company has a very similar problem, but it is a massive global conglomerate, not a small, privately held company. The benefit of being small is supposed to be better agility and communication with your customer base…
Not saying they would implement everything asked here but the wishlist seems essentially ignored and even major issues/common problems with a firmware or app update seem to require multiple people to tag a bunch of random wyze employees to try and get visibility.
The support team (like any) is basically there to try and prevent stuff from going beyond them to higher levels, so that route doesn’t really get the necessary info to back end teams.
But I guess, it is what it is. For the price point, I suppose we can’t really expect perfection or even constant improvements.
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Employees do browse the forums a lot more than people realize.
It’s not. Jason indicates that he mostly syncs it with their internal system. Other higher ups like the VP of product have indicated that they review the wishlist weekly.
In addition to many scrolling through here, they do take advantage of the volunteers feeding stuff back to them. I think it would be beneficial if they provided more visibility on this though, so it was more obvious and well known.
Yeah, I appreciated your earlier comment about the Reddit AMA, because I knew I’d read posts about this (and I think several community members commented on and asked about this integration in the Duo Cam Doorbell announcement topic) but was surprised not to find this request on an existing Wishlist, at least in my quick search. 
How can you tell?
It would be nice to see an indication of review activity, like we see reply activity.
For one thing, I talk to a lot of them and they tell me they read certain things. Also, other employees have told me about colleagues who do so. When I was invited to their HQ, I had conversations with many employees who talked me to about their browsing of the forums, etc.
Several have also said so in AMAs.
I also had one of those random remote video call with an employee I had never met or heard of (you know how once in a while they do surveys and say they may randomly choose some people to do an extended survey with? They chose me once for one of those), and the first thing this employee did was tell me that she was super excited to finally meet me and see me and talk to me because she had been reading things I write all over the forums, Discord, and Reddit and she knows all about me from all the things she read in here when she browsed the forums and some discussions about things with colleagues. It was kind of funny because I had never even heard of her or interacted with her before then. I was surprised to hear all that.
Anyway, I do know that other employees browse things silently. The following is not something Wyze has said, but as someone who owns and consults with other businesses, I can tell you why many individual employees use interaction on purpose. Marketers in particular may choose not to interact on purpose. If they interact with discussions, it can bias the conversation. Companies often like to use their forums as a form of feedback and market research, and their interaction taints the authenticity of the feedback and influence the opinions or responses and skew the data…By not engaging, marketers can observe natural conversations and sentiments to get more accurate insights into customer needs, preferences, etc. with less influence/bias. Also, in a lot of cases, there can be awkward situations where they are not in charge of decisions the users may want and some conflicts or confrontations can even be made worse with interaction. In some cases it’s more organized and more effective when MOST of the interaction goes through trained community/social media managers or PR people. Other employees can sometimes make things worse, especially in volatile situations. I know we have had fewer interactions in the last half of this year since Wyze let go of all their community managers except for Jason. Wyze had a lot of interaction back when they had 5-6 community managers…and they had more responsibilities than just social media. Now Jason is covering all the work of what used to take 5-6 people, so he hasn’t had as much time to read every single post himself like he once used to. We volunteers try to help direct him to the most important parts and summarize a lot of important things being reported, but he has so many things to do. He told us they would be hiring more help for him by January though, so that will be exciting to know more people will be directed toward this effort again.
Anyway, I do know more employees read things than most people realize, but not all of them interact publicly, for various reasons.
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If that’s true (and I have no reason to doubt you) that’s great. Just seemed odd that you have to interact with them through AMAs and survey responses. Seems inefficient, they have resources (mavens) that you’d think they’d want to interact directly with for feedback.
Just reminds me of my own experience where some product team in another country is designing stuff that misses the mark of what the actual customers are asking for every day.
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Fantastic. Thanks for the details.
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