Why don’t they just ask a few customers to return the bulbs that are not working, sounds too easy but hey maybe I’m dumb
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They do offer a three-year warranty. Since I bought mine in 2019, I was out of luck.
I’m having a similar problem with my v1 bulbs. I had 4 v1 bulbs that worked and connected fine. It seems like once a firmware update is done they no longer are controlled.
I had a box of 4 brand new v1 bulbs that I had purchased back in 2020. I tried to replace one of the bulbs that stopped working properly and it connected correctly… and then a firmware update was forced on me… and poof, it no longer worked. Same problem as the first bulb.
Not understanding why is not working at this point, I pull out anther brand new v1 bulb and start the process all over again. And the exact same sequence happened. Now I have bulbs that don’t work a week a a couple that will work until I HAVE to update the firmware (immediately).
Essentially i have 8 bulbs that are useless.
This is clearly a software issue.
What can be done by Wyze to remedy this problem?
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Very good info. Tag @WyzeJasonJ and @WyzeDesmond to alert them as well. Also provide a diagnostic log.
Thank you.
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I will see if I can get an update today, I do know we are still working on the issue.
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Again, I have the same problem. I have several never-used bulbs that I purchased on sale. One firmware is updated, and the new bulbs can be added but not controlled. Bulbs will eventually bump back into pairing mode.
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I actually offered to do so in my conversation with Wyze support. There was no interest in taking me up on that offer. I suspect that they have figured out a way to duplicate the problem since that post.
@BillChancey - Thank you for sharing your experience, and I’m sorry you’re dealing with the same issue as the rest of us. Your experience strongly points to the updated firmware as the culprit. My network traffic analysis, along with insights from @NozeDive, indicates that the issue involves a “refused” connection as a potential cause.
Your post led me to investigate the firmware updates. According to Wyze’s Release Notes, the last update for the v1 bulbs was in March 2024, addressing a certificate update. The same update was applied to other devices, which, to my knowledge, aren’t experiencing this issue.
However, the first forum report of this problem surfaced on May 23rd, 2024—coinciding with Wyze’s implementation of “support for G2 root certification” on other bulbs.
@WyzeDesmond Has misconfiguration related to the G2 root certification been investigated?
@WyzeJasonJ – I’m glad to hear you’re still working on the issue. What is the latest?
P.S. @WyzeJasonJ can you also explain why I have two support tickets open with no responses? One ticket has not been replied to in over two weeks. I’ve been regularly following up; ignoring customers doesn’t solve problems – it creates them. Y’all have admitted you created an issue, your support team staying silent surely doesn’t help anything.
I’m glad I was able to help a little.
I didn’t notice the issue until I had to power cycle my bedroom light. That’s when I noticed it wouldn’t connect properly. And that was in May or June. That’s when I realized the firmware was the problem because of the new bulbs failing immediately after the firmware update.
The other bulbs are used in my shed and the chicken coop which never power cycles… until recently. And I’ve been too busy to worry about it because the summer has long enough days for the chickens.
I just started thinking about all of the money I’ve spent on these bulbs and to have them ALL not work any longer essentially all at the same time really bothered me. So now is the time to search for a solution.
I hope a fix is coming soon.
It seems a common thread not to respond to issues relating to the bulbs
Thank you for the info. We do check online bulbs data since March 2024. Currently there is no significant drop after lastest firmware release. Also no big drop after app 3.0 release. For the G2 certification, it is an add-on but hasn’t been enabled yet. Which should not have effect on current active devices.
We are still investigating the issue. Meanwhile, I do need few bulbs returned back so we can test. If any of you have existing support ticket number, please DM me, so I can arrange return. Thank you so much!
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I think I have a ticket open (4042093)… I’m not sure how to DM you though…DM me and I’m hoping it’ll be obvious how to message back.
I have some v1 bulbs that don’t work and at least one that has the original firmware that will work (until the firmware gets updated)
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I increased your forum Trust Level so you can now DM WyzeDesmond. Just click on their avatar in their post above. You should see a blue “Message” icon,
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Just sent you a message! Thanks for continuing to look into this.
-Kevin
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My support ticket number is 4006319 (I’ll DM it to you). I’m now up to six non-working bulbs.
So, I have been reading the BULB saga as it unfolds and realized that
I had an older (2019) Wyze white bulb this is still sealed in packaging from Wyze. At 8:45 PM Wednesday evening August 21, I opened the bulb package and installed it. It went thru the process and immediately said it needed a firmware update. I said OK and it updated its firmware. Once finished updating, I played around with some light settings and all worked as advertised. I will add to this forum if I encounter odd behavior or total crash and burn🥴
About 1 hour ago, Wyze app sent out an update and I allowed it.
Bob
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Good to hear. I have started swapping out my Wyze bulbs for another brand, but i would be happy to switch back - Wyze automation functionality is better for my needs.
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I dont think the issues have been just out the box, with update. In my case they worked fine until I got a new wifi server I had to reset every smart thing in my house the bulbs just wouldn’t work
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I think the power cycle after your change is what triggers the recognition of the firmware problem.
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