I would start by checking settings. I have 13 operational V3 cameras and all of them are recording events to the cloud and continuously to uSD cards just fine. Two of them have RTSP firmware 126.96.36.199 and the rest have “normal” 188.8.131.5264.
I re-shuffled the subscriptions on all of the cameras again, and then I spent an hour on the phone with a 78 year old at that location, to do a few things.
The firmware update i did on Nov 2nd definitely “broke” notifications and events. No events have been recorded or logged since then.
Two of the cameras had “this device is offline” displayed. I could still view live video on the supposed “offline” cameras, but i could not reset them remotely (because it claims its offline even though it clearly is not). So i had the person power cycle those two cameras on site. Those two cams then appeared online normally. We then toggled all notification related options off and back on again, for every camera.
After doing all of that (power cycles, removing and adding subscriptions, and toggling all event and notifications options off and back on again) things appear to be working normally again.
I’d add this to the wish list if i thought it’d happen:
don’t make updates that require ridiculous exercises for the end user to fix unexpected issues and restore normal operation after an update.
Even more imporrant - no camera should require a physical power cycle due to an update. “Device is offline” when it really is not, should not prevent a remote reset!!
Sorry i do not have any logs now, as my priority was getting the user’s cameras working properly again.
I will not be doing any more updates until forced to do so.
Please add the option to stop nagging the user to update firmware every time, for those of us who do not like unpleasant surprises!!