I’m looking for a way to report a bug. I’ve opened a support ticket, but I’m not sure they really understand the issue. I’ve tried the reddit sub, I thought I’d try here as well.
Issue: Clips downloaded from Camplus recording to my iphone download at 320p resolution, not 1080p. The recording look great in the Wyze app and are the full 1080p.
If I download a clip recorded by my WCO with camplus enabled the resulting file on my iphone is 568x320. I found during troubleshooting today if I remove the camplus license and let it record the default 12 second clips the resolution of the download is 1920x1080.
I’m downloading by clicking the download icon in the Wyze app
Two others have reported the same issue and they are on V3s.
All 3 of us are using IOS devices.
One user reports if he switches to an Android tablet he gets the full 1080p resolution.
My WCO is on Beta (4.171.35). One of the V3 owners reports being on Public (v2.18.21)
New Wyze doorbell owner here with iOS and on Cam Plus. I noticed that when I download the event to my phone it’s in SD or lower resolution, not as sharp as live view or what was saved online in the Events tab.
If you have a way to call attention to a mod for this issue I’m sure there are plenty of people who would appreciate it. I posted here to get attention. Another use posted the same issue on Reddit. I also posted on the FB page. No mod had acknowledged it in any of those places. I agree support is a long shot as my ticket there just basically died.
I’ve experienced this bug on the iOS app since 2.16.23 back in January. The bug seems to undermine a major selling point of Cam Plus, especially for the Video Doorbell—since we can’t save HD quality event videos from the doorbell if it happens to capture any porch pirates or security events.
I’ve submitted this bug to Wyze Wizards twice, but both times they just said they’ll try to escalate the issue and I never hear back about it again.
Cam Plus is a really nice service, I just wish the download feature works on the iOS app.
Frankly it’s insane there’s no web interface to at least get downloads. Live view and camera control is harder, but just presenting the “cloud” recorded event clips in a browser for download is trivial.
I wonder if there are any iOS users with Cam Plus who doesn’t have this issue? But I guess if you don’t try to download your Cam Plus events from iOS app, you won’t even notice it, and it seems to be a very small number of users who do that