Bridge not found on cam

Power & Lighting
1

Hi there, I just received my new starter kit. I connected my cam succesfully to the app and was able to upgrade the cam as the bridge aswell and have . When I want to add a sensor it says “Ensure you plug the bridge into the back of your cam”.

  • The bridge is on the cam with constant blue light
  • I tried it on different WIFI signals (2,4ghz)
  • Sometimes the bridge is not visible in the upgrade menu. Even when it’s visible the message keeps coming.
  • I did several resets, reconnections, but nothing helps

Any ideas on how to resolve this?

2

Currently there are server issues going on. Sense products haven’t worked right since last night. Probably best to wait until those issues are resolved.

3

Thanks, I wasn’t aware of that. Is there a place where I can find the status of those issues?

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4

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