Plugin Ver: 2.36.1
Wyze App Ver: v2.38.0 (153)
Both of my vacuums lost network/internet connections. I was able to get one reset and works fine now. But the second one just sits and blinks both lights. Can anyone help with idea’s…
Did you do a factory reset and reinstall?
What’s the best way to start this reset? I have not had to do one yet… However, I did notice when the WYZE servers were having problems that’s when they dropped…lol
Follow the link. Instructions are listed #15
Thanks! Have a good Night!
You mentioned resetting, but have you tried powering-off the vacuum? (undock, power it off, redock). As long as the network and Wyze server’s etc are fine, that has done it for me every time. I’ve never had to reset wifi or factory reset since upgrading to the multi-floor beta a year ago.
Glad you got it back online. Give @purchark the green solution checkmark on this one!
For any Wyze device, as long as you don’t delete it from the app, it will retain all those cloud based settings on a reinstall.
Thanks, @SlabSlayer @purchark I am happy now… Have a Good Night all!
PS. They should review the steps though!
Hi @purchark ,
Yes, I have done this, I slightly moved off the base charging unit and turned- off the unit, NEXT moved slowly back to the charge station with no change to connections to wifi.
the only thing that seemed to work for me was to ADD a DEVICE and step threw the process on this. When completed it removed the old device and replaced it with the new one, with the same MAPPING so, no need to rescan the floor map.
Is that what you originally meant by “reset”?
It sounds like the factory reset you did (step 15-3), although it did not verbally confirm it as it should have (step 15-4), was indeed successful. Step 15-5 was to repeat the setup, which did work for you.
The reset said reset started… but never told me it was done or completed!
So I just stopped after starting the reset and waited for 3 min. Then went right into ADD A DEVICE and worked perfectly!
Kind of sounds like a wifi reset which is holding down the power & home buttons simultaneously in which case it is suppose to say “wifi connection has been reset”.
Wouldn’t a successful factory reset have wiped the maps/floor plan? I’ve been told the maps are stored only on the robot.
@purchark, I actually did try the reset network first but it would not recover. So, going threw a system reset didn’t help either. This was my last-ditch effort, Adding a new device and I literally saw on the Wyze App the old vac disappear and the new one took its place. Then, when I opened it all the maps were there! Today it cleaned perfectly.
Great question. Not sure if the maps are local or cloud based. I will inquire. If it’s anything like the other Wyze devices, I am betting on the cloud.
I think you are right @SlabSlayer, If you launch the APP you will see it takes time to load your configurations. @stargazeriinh