Does anyone else have this issue when they have their live view opened on a computer browser? I am constantly having to refresh the web-page to get a clear non-distorted image. Why does this happen? Any ideas?
Can you post a screen shot of what your seeing? Of this distortion or blurriness?
yes I’ll post a photo when it occurs again.
Does this distortion not show on the sd card footage then? or on your cloud events for the camera? This make me think its more of a connection issue then, compared to a blurriness from the camera view.
It doesn’t show up on replay or the sdcard no and doesn’t show up when viewing from any mobile device. This is strictly only showing on the web based platform on a computer, I’m positive it’s not a connection issue as I have a blazing fast 1GB internet connection. The live view still is connected when this issue happens but the picture is distorted and the overlay of the time on the image is pixelated. When I refresh the Google Chrome tab it goes back to full HD crystal clear and no issues, the issue only appears after having the live view opened on a screen for a long period of time. I know it’s not my hardware, computer or monitor. It doesn’t matter which camera I view out of the 4 I have, it happens regardless on the web view website. This can’t be a problem on my side, it has to be with the software on the website.
Sounds like a resource contention issue between your viewing platform and browser. Try disabling (or enabling) graphics acceleration in your browser settings. The location of the setting varies depending on version, but generally: Chrome settings > System > Use graphics acceleration when available > toggle off (or on)
1 Like
Yeah Chrome (which many browsers are based on now) is notorious for memory leaks, it gets better with some updates, then worse with others. Really all browsers are this way. So I’m guessing over time it is filling up memory and bogging down the PC. That’s jus ta guess, so playing with hardware acceleration may help, but generally it should be less load with it enabled, which I think is default on Chrome.
They implemented a feature a while back to have background tabs flush out memory to try and mask the issue, but I don’t believe it does it on foreground tabs. And that feature actually can cause problems too, confusing whatever you’ve got on that tab when it gets restricted memory.
A short term solution might be to find if there is a plugin or something that will auto-refresh ever x minutes.
I don’t believe this is the issue, I already tried disabling that setting. No use
The two pictures look the same?
no they dont lmao open them
Since it is inside a window, I wonder if reloading the page causes the camera to reset its focus or something. But when it is blurry, check task manager and see if chrome is eating up a lot of memory.
My recommendation would be to try and find a plugin for chrome that will automatically refresh the page every x minutes if you’ve already tried the other suggestions to no avail.
It has nothing to do with the cameras focus as it doesn’t interfere with any of the cameras settings. Finding such extension still wouldn’t keep the window in full screen mode it would just revert to viewing all 4 of my cameras not that single one, as much as that seems like it would work it unfortunately wouldn’t. Chrome eats up memory regardless of who uses it, it’s Chrome in the end of the day… I have 48GB of physical ram and a ton of virtual ram lol not running out anytime soon so that really can’t be the issue. This happens on other computers as well and seems to be an issue on the Wyze platform side of live viewing on a web browser.
OK, I would open a ticket with Wyze then. This forum is for other users to make suggestions but if you want their attention, you need to go to their support team.
Keep in mind it doesn’t matter how much physical RAM you have, programs will bog down when they get high memory utilization and strange things start to happen. Have you tried another browser (edge is still chrome based but who knows, may work differently, or maybe firefox just to see).
So on the SD card, the recording is clear and not blurry? Just to rule out the camera getting confused by the window reflections over time.
That’s your ISP download rate. It has no effect on Web View. It’s the upload rate that matters. Do a speed test and observe the real upload rate.
My Web View cameras don’t stay connected that long, 