@meh & @DP1947, thank you both for bringing this to our attention. To help us out, would you mind sending in app and firmware logs for the cameras which crashed (if you’re still running the version which is experiencing the Playback crash)?
Again, thank you and please let me know if you have any questions about submitting those logs!
Hi Kyle, have sent the logs.
i think its related to when you have sound enabled with the video playback, that seem to trigger a couple of crashes when i was playing. #372690
In your Wyze app, go to the Accounts tab and select Firmware Update. If you don’t see these firmware versions available, double-check that you’re using the beta app version.
@NumberOne both of My pan cameras are showing firmware v 4.10.3.169 and when i try to upgrade , it says im current. And when i click the “Whats new tab” the new update is not listed and the last available update is 4.10.3.169 from 9/24/19. Ive been having issues with the motion tracking only working periodically and other issues but im hoping the firmware update will fix it! How do i get them updated?
Beta firmware versions are tied to to beta versions of the app. If you are on the public released version, you will not see the versions listed in this topic’s title. If you are interested in joining the beta program, go to this link. Please be sure to read the entire page.
@NumberOne just noticed on the pan running 4.10.5.28 that the device info is showing "WiFi signal strength: Not supported "
on the v2 cam running 4.9.5.17 have a couple of complete motion events marked as 5mins long, but only 1 min of video when you play it
I am now . I didn’t know there was a difference til now. unfortunately the beta update didn’t fix my issues of some of the features only working periodically . i will do some more reading in the other threads within the forums before playing 20 questions trying to fix these issues or correct the misuse on my part , so that i can use the cameras to their full potential.
@meh, do you happen to have a screenshot of the Wi-Fi error/typo? Good catch! As for the motion events showing different lengths, this might have been caused by the camera starting to record a CMC event and being unplugged or disconnected before the Event ends. From what I understand, the logic works as follows:
Motion triggers a CMC event
If motion clears for 15 seconds, end CMC event
If CMC event length is 5 minutes, end CMC event
The video files you have prompt step 1, but default to step 3 since motion never clears. The actual video file is 1 minute long, but the logic stamps with the 5 minute length. I’ve let our team know about this behavior. Again, thank you for bringing this to our attention.
I am having the same issue with all three of my cameras. Once I updated the firmware all cameras lost connection have been unable to establish connection. I have tried resetting all cameras wiping them back to factory and still get nothing.