I think the tech team just needs to tell you if it has 2.4 and 5.0 networks which my internet search says it does. They need to tell you the names of the 2.4 and the 5.0 if different and the password for each (if different). If the networks are the same SSID (Name) (which I doubt) they need to tell you how to disable the 5.0 for a few minutes so you can connect the base to the 2.4. After the base is set up you can change your phone Wi-Fi to 5.0 or Cellular Data and still use the WYZE app to use/view the cams. My phone is currently on 5.0 but when I am out playing golf 50 miles away and I get an alert it uses Cell data. Best I can do. Maybe they want you to use the cameras they sell 
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