Wyze Band is not doing anything. The screen is black. 100% charged. Tried rebooting, nothing happens. Tapping or swiping the screen does nothing. It was fine yesterday, Charged it overnight. Wouldn’t turn on this morning. Kept it on the charger all day.
Welcome to the Wyze community @aztony!
It sounds like you have tried a lot of the troubleshooting steps!
See if the phone recognizes the band in your Bluetooth settings.
You may need a replacement charger or band.
Please call support:
1 (844) 999-3226 or (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online at: Wyze.com/support
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Does your Bluetooth paired device recognize that the Wyze band is connected… and does it sync?
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Excellent question from @FullyChargedTech. If your Device recognizes the Band, try App/Wyze Band/Settings/Reboot Device.
Also check the Hamburger Menu in upper right corner of Band Home Screen to see if you have a FW update due.
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As of this morning the app could not sync with the Band. Tried rebooting, did not do anything.
At times, I’ve had to reboot my Android phone and then the two devices will pair correctly.
Once connected, then go to settings menu on your phone and then tap on “reboot device”
Also, if not successful, you may need to reach out to tech support for more in depth troubleshooting.
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Rebooted the phone. The app syncs, tried rebooting the Band but the it still does not turn on. App shows the Band is 100% charged. I will be contacting support. Already filed a ticket through the app.
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Well that’s a bummer.
Hope you get the issue addressed and resolved.
I’d suggest that you call Wyze Customer Support:
1 (844) 999-3226 or (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
You’ll get a faster response!
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Update: I was able to get in touch with customer support. They are sending out a free replacement since I’ve only had the Band since April.
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Awesome! Hopefully you’ll have better luck with the replacement unit.