I have a Wyze Band that is stuck in a reboot loop. It starts up, shows the Wyze Band logo, then goes dark, and shows the Wyze Band logo again. It never gets any further than that.
I have let the battery die completely, recharged. No change.
You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isn’t always true due to fluctuation in the amount of calls.
Also, what app version and band firmware were you using?
I got in touch with Wyze support this morning, and they are going to have to replace the Band.
I’m glad support was able to help you!
I haven’t seen this issue before, but it seems like the band is probably bricked.
Just for prosperity, and if anyone else has the issue, here is what the Band is doing. I had to upload a video so Wyze support could see what was going on.
1 Like
I had the same issue. I call the customer care and got a replacement of the new band.