AWS Outage Impacting Multiple Wyze Services - 12/15/21

Wyze News
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To help with root cause analysis and planning to prevent future issues:
Almost everything came back online overnight. That included lights, cam v2, switches, and a motion sensor. Plus the connection with Alexa was working again. Scale was also working this morning - but not sure if it was ever affected. The only thing that did not come back online was my Sprinkler Controller. However, after power off (unplug), wait 20 seconds, and power on (plug in) it recovered too.

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773

The email was brought up last nite due to the issue they pushed out thousands of emails to there customers it takes a very long time to push them out

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774

Don’t give Amazon any ideas.

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775

Yep. Also deleted and redownloaded the app. Still no dice.

776

They could host their email with AWS which scales well and is super reliable and…oh…never mind.

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777

You can blame AWS as much as you want, but failure of Wyze to expect outages like this in their hardware is disappointing at least. I don’t need to power cycle doorbell in order for it to reconnect. Software should be ready to reconnect when services comes online. Period. Doorbell should be functioning without internet connection. Without power cycle.

I already getting rid of my wyzecams, as I don’t get promised 1080p video quality (only 360p at maximum), Perhaps, doorbell is out too next.

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778

All of our cams are at 1080,it’s on your end…it was so simple to flip the breaker off/on…

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and it’ll likely be sold as an add on with a monthly subscription…

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I never got an email. If they can’t send emails…I mean wow. How does it take hours to push emails out?

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It’s Friday evening (6:36 EST) and I am still unable to connect. I’ve followed every instruction and rebooted every device (and ISP router). Still no connection. Is there still a problem with AWS, or should I be contacting support? I use a number of AWS services and they are all back online. Advice?

(btw–I know that trying to answer these threads is a tough job so–thanks)

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782

zigbee products on order… bye bye Wyze

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783

See ya :wave:

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I use smart life plugs GOSUND PLUGS

785

Same boat here. I have most with no connection still. Resetting doesn’t work as it doesn’t even connect to my bulb on the bulb’s WiFi. Cameras all say disconnected unless I tap on them I can view them.
Very frustrated here

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It’s not a big ask. :slight_smile:

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To get all posts (in time sequence) of any individual participating in a Topic (eg, a Gwen’s eye view) click their name then XX Posts in Topic:

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I’m sure they’re not 100% up and running. I done ALL troubleshooting stated on this thread, clear cache, sign off/sign on, remove problem cam, power cycled, re-added in my app, uninstall/reinstall app and nada. I tried my wifes Ipad Air 2 by installing wyze on it and the one problem cam shows on it. The entire troubleshooting I done was on my android phone running android 11, wifes anroid 11 phone is on the same boat as mine. Wondering now if it just an issue for android users.

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@UserCustomerGwen not sure of the status on the robot vacuum showing offline in the app. I’m sorry if I missed in the 784 entries… :thinking:

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My cams are working, but 2 APPEAR offline, but are able to be accessed and live watched.

I have cleared the cache and logged out of the app but thye are still appearing that way.

I wonder what I cna do to fix that.

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Hey @johnnymets

You can use Search within a Topic to narrow it down (via magnifying glass icon, upper right usually). Here are the results for ‘vacuum’ in this Topic.

https://forums.wyze.com/search?expanded=true&q=vacuum%20topic%3A206628%20order%3Alatest

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