AWS Outage Impacting Multiple Wyze Services - 12/15/21

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792

Maybe with all these Users saying they are going to ditch Wyze products, those of us that stick around will have better service due to less congestion on the AWS…

I only use their Wyze Cams V2, Pan-Cam and V3 - Not at all interested in any other products ( and now you see why…LOL )

My Home security system is an UL listed Ademco system which did see a blip in it’s comms but switched to a fallback pathway immediately and never lost communications to the App or the monitoring center.

MY home automation is on Z-Wave which will run locally on the Z-Wave network and will connect to WiFi for App control, it never went down either.

793

Hey @x430ni5

Same here with one v2 cam. We may be in this boat:

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794

and that will be really beneficial when aws is still down! come on…

795

My thoughts exactly.

796

I would check out tomorrow

797

All of our stuff shows online with no issues

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798

Thanks!

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799

Earlier today I had 4 cameras that were showing offline but I was able to do live view , later in the day they straightened themselves out without me doing anything since that time all the cameras are working just as they should.
If they don’t come back totally on their own I would try power cycling the camera, that has solved the issue for me in the past

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800

My Wyze Outdoor cameras are still offline(flashing blue lights on the cameras and base) 36 hours and three power off/ on cycle attempts later. 8PM EST Thursday night. Any thoughts on a solution ?

801

Is the base/hub plugged into your router? If not it will need 2 try it and see if you get a sold blue

802

Yes. It’s plugged in to the router. I unplugged and Re plugged that as well on each of the power on/off attempts to try and get it to work again.

803

And obviously my router is talking to the internet or you wouldn’t be able to read this :smile:

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804

All my Wyze cams and sensors are now online…but I’m getting an hour late Alexa verbal responses with Wyze triggers.
Rebooted WiFi with no aval.

805

All my indoor plugs are still not working. I’ve been through all the troubleshooting steps multiple times. All I get is the blue light on every one of the plugs flashing rapidly. They obviously haven’t resolved whatever the issues were from yesterday. My next step is going to be to toss these things in the trash and find something that actually works.

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806

I am done with wyze! ordered zigbee plugs for my whole house. there is no excuse for this to be playing out the way it is! I thought wyze was better than this!!!

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807

Same here. Like 30 minutes to an hour late. Same thing happened in the summer but was much longer, it drove me nuts at night I had to disable for a day or two.

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808

We have version 1 and all we did was unplugged them then back in and on line hrs ago

809

Any chance of a future firmware update for the Video Doorbell that could automatically trigger a device reset if there are certain conditions met like “has continuous power & is paired & is not connected [for xx hours]”?
That’d probably save people a lot of hassle flipping breakers or taking the doorbells off the wall and resetting them manually, should AWS ever cause problems like this in the future.

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810

I had one v3 cam still showing off-line (but not really). A power reset fixed it, so I’m now at 100%.

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811

Yep. I find it amusing that even the more technically aware seem to think “oh, Wyze just doesn’t pay enough / isn’t smart enough to use best practices across AWS regions”. If it were just a matter of knowing how to use AWS resiliently, why was freaking Amazon Music one of the casualties last week? Why was Disney? Why Salesforce? It’s obviously not so straightforward. I don’t think anyone should be using “cloud” services for production, but I also don’t blame Wyze for making the same mistakes as the rest of the industry.

That has got to get stolen for the next season of Ted Lasso.

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