Plugs are still offline after power cycled

My plugs are still offline even after a power cycle! WTF!

Here is what Wyze says to try if you run into problems after the outage:

This is the part:

12/16/21 3:35 AM PT - Thank you for your patience! At this point, the majority of Wyze devices have reconnected. We see that some have not successfully connected with the cloud since the initial outage and these devices may need a bit of help. If your device still isn’t connecting, please first try power cycling the device (removing the power or turning it off and then turning it back on). If that doesn’t work, you may want to try factory resetting the device to restore connection. A factory reset will require you to set up the device again. If that still doesn’t work, please contact Wyze Customer Support.

If you are unsure of how to power cycle or reset your affected device, please check our support articles. We see that Wyze Video Doorbell has had a lower reconnect rate than other Wyze devices. Here is a troubleshooting article with instructions for rebooting and resetting this product. Please note that you can power cycle Wyze Video Doorbell by flipping the breaker and that you do not need to disconnect wires. You also can press the Reset button without holding it down to see if a regular reset can fix the connection without triggering a factory reset. You would still need to set up the device again through the Wyze app after pressing the reset button even if you don’t perform a factory reset.

1 Like

Ok, that worked! Deleted to old rule power cycled and added a new device, and it’s working now, THANK YOU !

Do you see them on your router

Glad it worked for you.

1 Like