Please allow dismissal of the what’s new pop-up for event descriptions that is shown every time I go to the event page so it doesn’t reappear when I do not agree to the terms.
Do you have a screenshot of the pop-up in question? Is it trying to require you to agree to some terms in the popup? Do you have a Cam Plus subscription? What part of which terms do you not agree with?
I know that in most jurisdictions, continued use of a service after being notified of updated terms is interpreted as “implied acceptance” and the only way to not accept them is to stop using the service. Courts have ruled that it is legal for a company to force people to click on “I Agree” to proceed and that this is enforceable and legally binding, and even browsewrap terms posted elsewhere often still uses implied consent if the user had clear notice. Stating that you did not agree to the terms is the same as admitting that you were aware of the terms and would likely be held as enforceable to a court especially since you acknowledge that you had clear notice and knowledge of the terms in order to say you do not agree to them. Therefore they are most likely to rule that if you disagree then you are expected to stop using the service. In some cases, continuing to use the service without agreeing may violate their policies and could even be considered unauthorized access under laws like the Computer Fraud and Abuse Act (CFAA) in the U.S. No Agreement usually also means No Rights: Without agreeing to the terms, you typically lose access to features, support, and any legal protections or dispute resolution mechanisms the terms provide.
Granted, IANAL and things vary a lot by jurisdiction, so each person would have to consult with legal counsel for their area, but I am just speaking in generalities and suggesting to be careful about saying you don’t agree to terms but continue to use services. That is a potentially dangerous admission when terms are typically automatic and implicit. I can’t see them agreeing to a dismissal like this if someone isn’t agreeing to the terms. I expect that in most cases they are unlikely to consider that, but if you post a screenshot example and some more context it might help add more understanding to what you are asking for. For example, if it is just trying to tell you about terms for Cam Plus, but you don’t agree to Cam Plus terms and don’t even have a cam plus subscription, then I totally agree that they shouldn’t continuously show you a pop up for something you don’t have or want nor agree to. That would make this a totally valid request and I will absolutely back you up and go bat on your behalf to ask some employees to pass this feedback up the chain. I would totally have your back on that to make it stop and go away. That is why I asked for some more information. ![]()
(Note, I am not an employee, I do not speak for, work for or represent Wyze in any official capacity, I just have some additional access to talk to some employees behind the scenes in some cases to advocate on behalf of the community users in some cases, and I am trying to understand what exactly you are asking for so I can potentially properly communicate it to them if/when I bring it to their attention instead of just waiting for one to notice it on their own during their free browsing time when they are looking through posts)
Here are screenshots. I have a Cam unlimited Pro subscription. I’d have to dig up the exact part of the terms, but I’d rather not have their AI scan my videos and train on them. It is possible they changed them and I’m already agreeing to this, but not in my understanding.
Screenshots below. The first is what comes up every time I click on events. The second I will post after this (new users can only attach one) is what comes up when I choose view terms. That is scrolled down, The cut off top part just shows an example of what descriptive alerts look like. Pressing the X to dismiss either lets you get out without turning on the feature and agreeing to the terms.
It’s a nag screen / ad to get you to use the feature by agreeing to the terms. Their support chat bot says I do not have to agree and that AI features are completely opt in. It also says that the pop-up will persist every time I go to events unless I start using the feature.
I feel like annoying people to get consent is a scummy move. It’s enough that I’m considering downgrading next renewal time to cam plus and forgo the unlimited cameras and 60 day video retention. Problem is it would probably be more expensive with the number of cameras I’m using. For now I’ll just dismiss it every time I go to events.
Edited to fix typos and add:
I am one of those crazy people that reads TOSs when I start using things but I admit I’m bad at doing so when they get updates…it takes a lot of time. I also am not a lawyer, but my late father was and drilled a lot of stuff into my head. I believe everything you say is correct. I am also under the impression that the AI feature terms are separate from the more general use terms and are opt-in. For instance if I go to the friendly faces settings page it explicitly has extra terms that must be agreed to in order to use the feature. It also has a decline button.
I guess I should say here that I do agree to the Wyze Terms of Service and Privacy Policy. It is the supplemental terms of service for the Friendly Faces and Descriptive Alerts features that I currently disagree with. I have never accessed or used in any way either feature. As I mentioned before, the friendly faces feature has a decline terms button. The descriptive alerts does not have such an option but the supplemental terms for it says I only agree by using the feature.
Rereading the product policy and general Wyze Terms of Service I may already be agreeing to use of my video data for AI training in an anonymized way without links to personally identifiable information as it seems to say I grant them the use of this data for product improvement purposes. I don’t like the vagueness of such wording, but I do like the service and it seems to be the best of bad choices imo. If someone would sell a system for comparable prices I would ideally have a closed security camera system with all storage and processing in a local server or remote server in which only I can access. I’d design it myself but I lack the resources to make the hardware and lack the time to write the software. It would take ages for me to do without using 3rd party APIs with similar terms and the hardware would look horrible without access to cheap manufacturing. Plus the time to validate and ensure lifetime of the hardware is beyond the scope of what I can afford. I’m blessed with the knowledge to think that I could feasibly accomplish such a project, but lack the resources that come with scale and commercial profitability. With convenience comes trade-offs, but I try to know what I’m giving away.
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