This topic is requesting that Wyze sell and support their products to customers located in Mexico. For Wyze to do this, they will not only need be able to ship internationally, but also ensure that adequate international server infrastructure and technical support is available.
Note that Canada sales are covered under a separate topic here:
Another vote here from Mexico. We can get both V2 and Pan cams on local Amazon. Prices for V2 is 770 MXN (38 USD) and 857 MXN (57 USD) for Pan Cam. Itās still a lot more than Wyzeās official 20 USD and 30 USD but the point is that they are still very good and convenient, even at these prices. If I ever encountered a problem for which I would have to send a device for warranty purposes, I think Iād better just replace it with a new one.
However my major requests or complains are that I still cannot buy Wyze sense on local Amazon (bulbs are available but not sense); and the biggest one is that Iāam not able to use assistant services. Everything has worked perfectly for almost a year now and was anxiously awaiting the integration with Google Home only to find out it would not be enabled outside the US. I was even able to test it for a few times until this restriction was enabled.
I would love to hear back from Wyze if they ever plan to lift this restriction and let us chromecast the camer.
All things aside, Iām still a Wyze fan and recommend their products to everytone and I still think I get more than what I paid for.
Iām going to be completely honest with youā¦
I bought the WyzeCam 4 days ago, then I bought the Wyze Bulbā¦ now I want the Wyze Sensors & Bridge. I knowā¦ I have a problem and I canāt wait for next year to see new products
I think it just mirrors whatever they have on the US Amazon store. From what I can tell, it looks like the Sense starter kit isnāt sold on Amazon, although the Cam + Sense is, which is what it sounds like. A camera and a Sense starter kit.
I know that itās something we were investigating but I donāt have a further update. I wouldnāt expect it any time soon since I havenāt heard progress and weāre still wrangling Canadian shipping.
In terms of authorized international sellers, they donāt. Iām not exactly sure how it works with Amazon. Some products get sold through resellers on Amazon, which isnāt always obvious from the product listing. Iām not sure to what extent Amazon mirrors its US offerings on its Mexico outlet. Even in Europe, I know people are able to buy them through various localized Amazon sites somehow, but thatās not something Wyze encourages.
If Amazon offers free returns in Mexico, that might be your best option. Thatās available on most items from the US site, but Iām not sure how the international Amazon sites work.
Thanks for the link. Iād encourage you to expand on that FAQ answer to specify āAmazon (US only)ā, since I did purchase from Amazon, just not the US store.
Amazon is selling them to other countries against the instructions of WYZE is the problem. Amazon kind of does what it wants and the only recourse is to pull your product, not something any company would want to do since Amazon is so huge.
Even that wouldnāt solve the problem entirely, aside from the fact that I suppose they could call Amazon an unauthorized reseller. But even if Amazon themselves stopped selling the camera, Amazon has tons of third-party resellers who can sell any product by any brand.
It doesnāt help that Amazonās messaging is confusing about who youāre buying the camera from. As a case-in-point, @bkuri circled āWyze Labsā on the listing and wrote:
which seems to be true at first glance, except that itās not, āWyze Labsā is the manufacturer, NOT the seller. Amazonās product listing format is a bit misleading in this regard, but thatās not something Wyze has any control over, unfortunately.
Upon closer examination, it appears that @nerdland is absolutely correct in that the seller is not actually āWyze Labsā but some random reseller. Their name appears somewhere at the bottom of the listing, which I find to be absolutely misleading from Amazon.
To be clear, the only reason why I bought these cameras was because I understood the seller to be Wyze themselves; otherwise I wouldāve thought twice before purchasing these products.
I guess Iāll have to return them, which is a real pity because I really like everything else about them and was planning on getting a few other Wyze products for the house.
Thanks for your help and my apologies for hijacking the thread.
Amazon lists the sold and shipped by over on the right side under Buy Now, not in the listing itself.
It tells who the manufacturer is in the listing . not who itās sold by
I donāt see that it is misleading , Thatās the way everything is on Amazon not just wyze cameras
I also bought Wyze Cam v2 from Amazon Mexico and even bought the Wyze Sense Kit and Wyze bulbs from Amazon USA (Imported)
Yesā¦ I understand we might have some limitations with the warranty but I havenāt had any problems with these awesome products or any other imported product I bought, not even with customs. Wyze is a really cool company so maybe they will make an exception and send a new camera if something goes really wrong with yours.
Iāve been playing with these Wyze products and had no problem at all, they work really well!
If you are worried about Alexa limitations it pretty much depends on you. I created an Amazon USA account for my Echo Show 5, I changed the address to my city where I can ask/see the weather forecast, I selected the option of a Spanish/English Alexa so Iām able to download the Wyze Skill + some Mexican skills ā This was also important to download the Roku Skill so Iām able to turn on/off my TV with Alexa.
At this point, I donāt see why you should return the product if itās working really great and if you like it. I havenāt tried 2FA and it probably wonāt work but it isnāt something that is extremely needed in Mexico, specially since people donāt even know this awesome camera exists.
By the way @UserCustomerGwen I bought 6 Wyze Cams for family and friends and they really loved them so donāt forget Mexico might be an important market to enter hopefully after you sort things out with Canada. If it is taking too long please let Amazon MX/USA sell the Wyze Lock to Mexico cause thatās another product I would love to get.
Last but not least, if you go to Amazon USA and search Wyze Cam, you can also see that itās sold and shipped by Amazon, same way as Mexico. Not saying this means anything, just something to take into account. I believe that if you bought from Amazon Mexico you have some kind of protection or 1 year warranty but Iām not completely sure so take this with a grain of salt.
IĀ“ve been using the Complete Motion service for the last month and I loved it. When I wanted to renew it I found out that it only accepts cards with billing address in the US and Canada. Could you add Mexico as a country so that we could pay for the services? Thanks
Hi carlos, Im also from mexico (ill write in english for everyone else).
How did you manage to pay for the services? When I tried to renew my Complete Motion subscription it only allowed for cards with billing addresses in the US and Canada.
As for the Google Home restriction, you could try to change your google account to a us account and have it work on spanish. Thats How I do it with Amazons Alexa.
Any advice on how to pay for anything from Mexico even if Iām shipping to the us?
and I canāt wait for next year to see new products 
