All New Cam Unlimited Pro - Released 1/14/2025

Wyze News
21

Fun fact… I don’t use HMS and can’t change the dings on my door sensors (I have 5 doors). I don’t mind it now. I barely hear it. lol.

Small Edit: and you are 100% right. if the $200 does not include HMS and being able to configure EVERY single thing I own in terms of sensors and have security??? then what is the point?

If they made it Home Security + A.I. Descriptions + 60 days + Cam Protect for $250… I would defend them on that price point because that is a lot of features to have in terms of Home Security.

But as it stands, the feature-set is lame for $200.

3 Likes
22

That would be a more compelling bundle for sure. This not being compatible with HMS makes me feel like home monitoring is going to get dropped. They’ve never updated the tab and it isn’t compatible with dark mode still.

The only other thing that has me a bit riled up is I am thinking that every time I shared my videos with Wyze when the AI said something dumb, like calling a dog a car, they were just using those videos to create this new model instead of fixing the existing one. I hope I’m wrong but I doubt that they didn’t take all of our videos we shared to improve existing features and use them to create a more expensive “better” feature.

1 Like
23

That is a really, really good point. What have they been doing with that information? The existing model needs help. My thought (as I posted elsewhere) was… where did this come from??? Has anyone seen it being used? Why is the existing model still wacky and how did they suddenly get an awesome model that I should pay for???

3 Likes
24

They should offer a free 14-day trial for all unlimited subscribers. Optional.

Let the market decide. Force the company to stand by the product.

1 Like
25

I’ll back you up, and I’m only here about a year and half maybe±. They do all struggle with Ai detections.

I made a rush security buy 2 years ago, landed on Simplisafe. I now have 5 outdoor cams and two doorbells, 35+ sensors, probably about $1600.00+ worth. Closed system, almost useless now. Live and learn.

Wyze cams and its Ai runs circles around their expensive junk with a $20 OG, in every way too. 15 Wyze now. A few unplaced.

Try Simplisafe Ai, it’s laughable. They’re useless live view decorations on my house now as I dropped monitoring about 5 months in when no one called me on a false alarm, see massive terms and conditions, lol.

Still arm the Simplisafe sensors with Alarmo as primary security.

Anyhow, now I’m all in with Alarmo and Zigbee sensors. DIY. Wyze cams are mostly spot perimeter security alerts of motion detected.

I’d love using Wyze person detections for night security, I just can’t rely on it or any other I know of if I want my sleep uninterrupted. I’m old, need sleep. Lol

I’ll never own another residential market system, ever.

All I can say about C.U.P. is that it’s just a fancier Cam Unlimited. Not including sensors etc. was a mistake of large proportion and opportunities missed. If sensors are still in the future picture.

I’ll keep Cam Unlimited, unless its going away. Then, I’ll have to go away too,

I don’t see the value either.

1 Like
26

For this part, you can feel relieved that you are wrong. I can confirm that since they started developing their cloud AI, they have done “training” updates on the AI monthly. One of the previous AI devs even used to tell the exact day they dropped a new training update based on the submitted videos. For a long time I was even able to tell exactly when the training updates went into effect. A few times I would ask a Wyze employee when I noticed a sudden difference overnight and they would confirm it. I think the changes are a little less dramatic within the last 6+ months since the AI has so much training data now, that it takes a lot of examples to get a huge change, but I am absolutely confident they have historically launched AI training updates from our submitted videos every month, and the devs and other employees have long confirmed this fact both on public platforms and AMAs. Since I was able to notice the differences in many cases, I am extremely confident of it too.

Even if they weren’t, it is basically guaranteed that they didn’t use the videos to train their own multi-modal LLM instead of using an API to an existing LLM model or getting an open source one that already has video training. There are lots of options for that. Wyze adding their own videos wouldn’t really make a huge difference to the existing multi-modal LLM’s. Naw, that’s almost definitely not something to worry about in this case.

Also, this Cam Unlimited Pro will still allow people to not use descriptive notifications on every camera and use the Wyze AI instead. You can choose for each camera which uses what. The only difference is that you can choose to have the event run through an LLM AI for analysis and a summary. While Wyze hasn’t said who/what they use, and it’s possible they made their own AI, it’s more likely they are running it through OpenAI, Anthropic, Google Gemini, AWS Bedrock, Groq, Ollama and any OpenAI compatible API…all of those have been used to do this same kind of thing through their APIs. If I was a betting man I’d be willing to bet on it. But again, I can’t officially speak for Wyze since they haven’t said anywhere, but I am pretty certain this is the case since there are a lot of similar uses being done…I know of cases of people having all of the previously listed LLM’s parse video streams to describe what they see. Wyze is almost definitely integrating that here, which is really cool. This is likely one of the reasons it is so expensive though. Can you imagine the cost of having LLM’s watch so much video to summarize what happened? they’re expensive enough just analyzing text, but imagine them analyzing millions and millions of camera videos and frames…AI’s are expensive. I am sure the current prices are very reasonable considering they are analyzing every video with LLMs for AI video search and descriptive notifications on unlimited number of cameras.

I don’t think anyone is getting “ripped off”…they’re awesome features…I am just mostly disappointed it doesn’t basically include EVERYTHING including the HMS, etc. The incompatibility really baffles me. I mean, if I can even make Wyze HMS work together with random 3rd party devices or another alarm system using rules/automations in home assistant, I don’t understand why Wyze can’t do the same thing within their own platform even if they have to use rules or automation to link HMS to Cam Protect security stuff. If one arms, then it arms the other. If one is disarmed, the other is disarmed too. Simple. How is there an incompatibility after all this time? That’s my big question.

3 Likes
27

I genuinely appreciate the reply and detail. I would personally need to see Wyze say they haven’t used our shared videos to test or train this new offering to 100% believe they have not done that. I’m glad to hear based on your knowledge and interactions that sounds like it is not the case. I know I am probably being a bit a cynical. I just have a hard time believing they walled off all of these free videos being submitted to them from being used in some fashion with this more expensive offering. I will not hold my breath on hearing it straight from Wyze though.

I wish instead of this Cam Unlimited Pro, Wyze announced they improved (read that as fixed) Cam Plus smart detections and integrated this new functionality into the existing offering. If they wanted to upcharge, make the differentiator being a simple descriptions for Cam Plus and the detailed descriptions with additional cloud storage be Cam Pro. I’d be fine with a single sentence or even just a few words versus getting a whole paragraph of detail if it meant the alert was actually accurate.

I don’t even know what to think about home monitoring being incompatible. It makes me think they will abandon it, especially considering how out of date the UI is on the monitoring tab compared to all of the work they have done for the rest of the app. What other reason could they possibly have to make these two seemingly not related features incompatible with each other?

3 Likes
28

I personally think this is a huge issue if they are in fact using a 3rd party api and not their own ai. This should be immediately disclosed. If I were to purchase this service, I expect it to run through Wyze’s AI, and not another companies. This raises huge privacy concerns for me.

With the lack of a true value to back up $200 a year, and probable privacy issues. I can confidently say I will not be subscribing to this program.

1 Like
29

I agree. It would be good to understand if the videos could be used by that possible third party to further train their model, or if it is something like Apple “Intelligence” where they made a deal to keep their user’s data out of the model.

1 Like
30

Can it tell the difference between a cat and a racoon?

31

Oh, let me be clear, I don’t have any concerns about the privacy. Almost all the major llms that they would be likely to use already guarantee privacy when a company uses their API, including Open AI on Google. Promising not to use any data submitted through their API for any training or model updates or anything. With my experience of llms ,That’s basically a non-issue for me. I don’t have any serious fears about the privacy of these features related to the model analyzing the videos.

I still think they should make a statement about this anyway because it will be a question that a lot of people will have.

3 Likes
32

Agreed, I am on Cam Unlimited for 27 or so cameras, and while Cam Unlimited Pro looks ‘interesting’, it’s not worth another $100 per year to partake for me.

SJ

1 Like
33

I’m also not a fan of this clause that says it will cancel CPLite:

Our legacy plans, Cam Protect and Cam Plus Lite, are not available to new customers. Purchasing a subscription to Cam Unlimited Pro will automatically cancel your existing legacy plan

Since CPLite is no longer offered, that means if anyone with CUPro ever leaves CUPro they will never be able to use the CPLite they previous had and qualified for anymore ever again either. That’s a little harsh IMO because the way I see it is that they should always have that functionality available because it was marketed to them that way when they bought it, so that shouldn’t ever be taken away.

I know Cell phone companies do similar things, but I think this decision will actually PREVENT a lot of people from even considering a trial of Cam Unlimited Pro.

8 Likes
34

There is too much buried in FAQs and T&Cs for this. First the Home Monitoring Services incompatibility and now Cam Protect and Cam Plus Lite. Cam Unlimited Pro is starting to sound like a trojan horse for Wyze to quietly kill off services they don’t want to offer anymore.

1 Like
35

Remove, or modify, the “Unlock AI Video Search” advertisement from the top of the EVENTS page.

The advertisement is preventing me from seeing/navigating to the bottom of an Events video, in MS Edge and Chrome.

For some strange reason, Firefox has a vertical scroll bar in each Event video, allowing us to reach/see the bottom of the video. But Edge and Chrome do not.

36

I added the Wyze Bridge, but just as a Home Assistant addon, still messing with setup, and adding generic camera later. No real how to guides I can find that are thorough, step by step.

1 Like
37

Ok, I subscribed because I’m curious of what it is now and what it will become.

I still don’t see the value-add but…

the A.I. descriptions are VERY good. I mean… kinda scary good. Here are my examples.

image
image553×286 45.8 KB

image
image507×176 29.1 KB

image
image507×179 31.1 KB

Basically, all the cameras you elect to have this be analyzed, they are ALWAYS analyzing stuff…So if you have event recording setup for Smart Detection using a Person, Each event recorded will have one of these descriptions for it. They sit on a secondary screen and unfortunately, you can’t see the full description in the Android notification. It gets cut-off.

My wife gets the descriptions as alerts because I shared the cameras with her just like I do… “Pet Playing in tunnel” “Trash can moved” but she can’t see the list of the events in her Descriptive Alerts area. She just gets the Android notification with the A.I. short description and when she clicks it, she just goes to the normal event to watch. She can’t review past A.I. Descriptive Alerts anywhere.

So shared accounts at the same home are kind of a 1 star out of 5. Especially if you are getting into Home Security and this kind of A.I. alerting.

I am pretty blown away with the descriptions though. Honestly, where has this kind of detection been the whole time?

6 Likes
38

I am not sure why sometimes it cuts off and sometimes it doesn’t but when I tried it on Android it would sometimes show the full descriptions in the notification and sometimes it would be truncated. But if needed, you can see the full description in the events tab. There is a special icon at the top of the events tab that lets you see all the descriptive notifications stored in there and you can filter by camera. That is really cool. Since I was able to get full descriptions on Android most of the time, I wonder if your wife’s issue is more because it is shared than because it is Android, though I did get truncated descriptions about 20% of the time too.

I wasn’t sure how it works with shared accounts though. Thanks for letting us know. They indicated that the full thing should be available to shared accounts so if she can’t review the past descriptions in the icon on the events tab, I think that’s a bug Wyze needs to fix. I think I’ll go pass this on for you to some employees involved with this.

2 Likes
39

Both she and I have seen the short versions, it doesn’t seem to distinguish. I don’t know if we’ve both seen a long description or not. I need more alerts to get a feel for what typically happens.

I use that icon in the Events tab to see the Descriptive Alerts. When my wife clicks the icon in her Events tab, it’s just the disclaimer page we have all been seeing. She has no way of seeing them after the fact like I do.

2 Likes
40

Additional item to note: Https://my.wyze.com does not show descriptive alerts at all. Same portal as before.

5 Likes