Added Cam Plus - Rules No Longer Working

I would appreciate any assistance from the community on this rule not running issue.

I have several cam v1/v2, pan cam v1/v2, outdoor cam, bulbs, sensors, plugs, etc…

I have had a rule in place for several years: When motion is detected between 6 am and 11 pm on cam v2, turn on plug for one minute. It has worked great for quite a long time. (it turns on my kitty water fountain when a cat walks by it)

I upgraded from Cam Lite to Cam Plus a couple weeks ago. Since then, the rule does not run. (it also won’t save videos from my two outdoor cameras, but that’s another issue)

I have reset the cam v2, reset the plug, reset my router, quit the app, signed out/in on the app, deleted the rule, recreated the rule.

The camera is recording motion/sound events.
The plug turns on/off manually through the app.

I tried the rule to detect pet, then person, then ANYTHING… still doesn’t work.
I tried limited hours, all hours, Nope.
I tried using a preset rule that popped up using a DIFFERENT camera (cam pan 2). Rule doesn’t work.
I tried using a new rule with a different camera, cam v2. Rule doesn’t work.
I tried a rule to trigger the plug using a door sensor. Rule doesn’t work.
I tried a rule to trigger a DIFFERENT plug using either camera or sensor. Rule doesn’t work.

Cam v2: Firmware Act: 12/10/2018 Signal: 3 bars (black)
Plug: Firmware: Act: 04/09/2021 Signal: 3 bars (grey)
App: 2.40.0 (15)

Cam v2 Diagnostic Log Sent: 966897
Plug Diagnostic Log Sent: 966902

Any ideas from anyone? Honestly, getting Cam Plus has caused me more issues with my cameras and plugs than it’s worth.


When you look in Rule History, were the rules run at all? Or they ran but failed?

Are all cameras on Cam Plus? Have you tried a camera on Cam Plus Lite?

If you think CamPlus is the issue, remove the camera from CamPlus and see if the problem goes away.

I would definitely do what @WildBill recommended. Start with one camera or Plug first.

In addition to that, I would clear the App Cache by going to Account > App Setting then Clear Cache there.

The restart your phone or tablet and try again.

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just curious: how did you buy or upgrade the subscription? in the app? Apple? Google? Thanks.