Added Cam Plus - Rules No Longer Working

Cameras
1

I would appreciate any assistance from the community on this rule not running issue.

I have several cam v1/v2, pan cam v1/v2, outdoor cam, bulbs, sensors, plugs, etc…

I have had a rule in place for several years: When motion is detected between 6 am and 11 pm on cam v2, turn on plug for one minute. It has worked great for quite a long time. (it turns on my kitty water fountain when a cat walks by it)

I upgraded from Cam Lite to Cam Plus a couple weeks ago. Since then, the rule does not run. (it also won’t save videos from my two outdoor cameras, but that’s another issue)

I have reset the cam v2, reset the plug, reset my router, quit the app, signed out/in on the app, deleted the rule, recreated the rule.

The camera is recording motion/sound events.
The plug turns on/off manually through the app.

I tried the rule to detect pet, then person, then ANYTHING… still doesn’t work.
I tried limited hours, all hours, Nope.
I tried using a preset rule that popped up using a DIFFERENT camera (cam pan 2). Rule doesn’t work.
I tried using a new rule with a different camera, cam v2. Rule doesn’t work.
I tried a rule to trigger the plug using a door sensor. Rule doesn’t work.
I tried a rule to trigger a DIFFERENT plug using either camera or sensor. Rule doesn’t work.

Cam v2: Firmware 4.9.9.1851 Act: 12/10/2018 Signal: 3 bars (black)
Plug: Firmware: 1.2.0.80 Act: 04/09/2021 Signal: 3 bars (grey)
App: 2.40.0 (15)

Cam v2 Diagnostic Log Sent: 966897
Plug Diagnostic Log Sent: 966902

Any ideas from anyone? Honestly, getting Cam Plus has caused me more issues with my cameras and plugs than it’s worth.

DEHolz

2

When you look in Rule History, were the rules run at all? Or they ran but failed?

Are all cameras on Cam Plus? Have you tried a camera on Cam Plus Lite?

3

If you think CamPlus is the issue, remove the camera from CamPlus and see if the problem goes away.

4

I would definitely do what @WildBill recommended. Start with one camera or Plug first.

In addition to that, I would clear the App Cache by going to Account > App Setting then Clear Cache there.

The restart your phone or tablet and try again.

1 Like
5

just curious: how did you buy or upgrade the subscription? wyze.com? in the app? Apple? Google? Thanks.