I went to go to turn my camera off and the App had logged me out. When I went to login I got a “new login detected” email. It acted like my whole account was brand new. I have a subscription and had this account for a while now. My subscription is through Apple, it still shows it as active. But when I login via the email everything is gone. I have had an ongoing subscription for two cameras and now I have nothing. Of course once I figure everything out support is closed but does any clue what happened. If I sign in via my actual email or my Apple ID it’s still gone.
I recommend you try this. I am guessing you are using an android phone. I suggest, you go into the app’s cache and clear all files/data. Then shut your phone completely down. And though this may be difficult borrow someone’s phone, wife, child, even nighbor/friend. Add the app and log on. My guess, your account is there. If you confirm its there, go back to your phone and remove, the Wyze app, restart your phone. Add the app again, and try to login. We see this reported here once ever couple of years.
Welcome to the Forum, @loveforruka! 
If you were attempting this during yesterday’s service outage, then I was experiencing something similar: When I launched the app during that time, it presented me with the “Get Started” button and required me to authenticate as if I was using the app for the first time. What’s your experience if you try today?
It was after the outage was fixed. What’s weird is I was using the app during the outage with no issues. Go figure 
It’s when I got home and connected to the wifi that all hell broke loose. I honestly blame Apple for this one. The account I made was not under my Apple ID. Which doesn’t make any sense. On top of that the email the account was made with wasn’t even saved on my phone. I only found out which email the account it was under by calling support and they looked up the account associated with the Mac Address of the camera. My phone and Chrome have multiple saved passwords with “no username”. I’m not sure what happened when I first made the account because I never would have picked this email. I was going to change it but that looks like a hassle (having a suspended account and having to call again. No thanks). So I’ll live with it. I deleted ALL saved accounts and passwords on Chrome and my phone and that helped.
I guess my advice to anyone who has this happen is to double check the email associated with the cameras. Because truly I had no idea. And this email was not saved to my phone only my Apple ID email was and “no username” passwords.
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That seems like a mess. I’m glad that you were able to get it figured out, and I appreciate your taking the time to post an update! 
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@carverofchoice Ya know? Another idea could be that the “login - get started screen” could include a note that states: “If you are seeing this, and know you have a valid login account but are unable to access Wyze, we are possibly experiencing a service outage. Please try again later”
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Yeah, there are probably a lot of ways to implement that fail-over logic. I think they should also implement a sort of button or short form on the status page that people can submit to let Wyze know if they are experiencing a connectivity issue. If they get enough abnormal reports from different sources in short period of time then it could automatically send an alert to someone at Wyze to look into into the abnormal pattern quickly. Basically, implement their own internal version of down detector. Sometimes if they catch issues quickly it mitigates the severity of the issue and significantly reduces the recovery time. I think it would make sense to add a connectivity reporting feature on the status page that they automatically link to during an outage. It would also help them estimate how many people were significantly impacted compared to other similar events which could be useful data.
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