I’ve often wondered why they don’t have a dedicated subdomain for this, like status.wyze.com, similar to what many companies seem to do (e.g., https://status.discourse.org/). I tend to use a sidebar custom section link to https://go.wyze.com/servicestatus and also like that because it’s easy to remember.
I do like the idea of a button or some other means to report as long as it can be protected from spam or other abuse. I wonder if the bot in the Help Center could be trained to recognize user outage reports and also linked to some kind of back-end system that would notify the engineers if users above a given threshold are telling the bot that something is down.