11/16/20 8:53 PM PT - The service fully recovered and we’ve spent time watching the metrics to ensure that it’s stable again. If you are having other difficulty with your Wyze products, please reach out to Wyze Customer Support.
8:21 PM PT - We are continuing work on the delayed Rules, events, and notifications. Thank you for your patience.
11/16/20 7:14 PM PT - We are working to resolve a problem leading to delayed Rules, Wyze Sense events, and push notifications as well as duplicate push notifications. We will post an update with further information as we progress. We’ll post updates later and apologize for any inconvenience.
We’re sorry and we hear you. Some of the infrastructure that worked well earlier in our growth is not working as well these days. We’re working toward changes that will resolve that problem as a long-term solution but it will take some time to implement. It is a top priority for us, though.
Don’t wanna be mean or rude but reliability is what keep the customer loyal. I would rather trade these new products like vacuum, headphone, fitness band with less outages on the infra.
11/16/20 8:53 PM PT - The service fully recovered and we’ve spent time watching the metrics to ensure that it’s stable again. If you are having other difficulty with your Wyze products, please reach out to Wyze Customer Support.
I wouldn’t mind getting this type of info as a pop up in the app with an on/off togle. I went to help center…service status and known issues in the app and no mention of this. One shouldn’t have to visit this forum or FB to get service and known issues updates.
@Hemi
Does the app not take you to the page below. You will find todays info below the Google Advisory. If you are ending up elsewhere could you let me know
I’m giving the all-clear so I just moved the Google notice back to the top. But the service status page is always the first component to be updated. I copy the information from there into the social platforms.
