A Fair Assessment?

[peepeep]

So…

@rbruceporter

I certainly see [gyzmo’s] issues clearly. However I cannot replicate them even a little bit. My environment is similar to yours.

@rbruceporter

Which would indicate to me that it is probably a combination of things.

@rbruceporter

Be interesting to see what others find trying to replicate your conditions.

@WyzeTao

We are working on updating the error messages to be more helpful. The scenarios are complicated. It is hard for us to be always accurate due to different network setup.

Wyze does have connection automation in house. They all passed before we release a new firmware. However the failures are mostly because of so many types of network setup (different ISPs, Telcos, router setup). That is the tricky part of the problem. If we have a consistent repro, we will be able to track down. Take the ‘LTE can’t connect’ as an example, most time it is one customer reporting issues → Wyze couldn’t repro → asked the customer (sometimes with a diagnostic tool)-> problem doesn’t show anymore or not enough info → fail to investigate.

Yep, ol’ @gyzmo got good and specific upthread and we cheered them for it (including @rbruceporter in trenchant response.)

And here’s me, whimpering in a thread from the stone age:

@peepeep

Have I asked some good questions? Maybe. I don’t know enough to know. But I try to be as specific as I can.

I’d suggest anyone with troubles practice that here, as much as you are able. Fumble with it. Redo it. Stand back, have a smoke, Consider it.

Is this a thing the boys and girls can engage with? No? Post it anyway.