Wyze is a Big Brother? The Company Failed Us

We are working on updating the error messages to be more helpful. The scenarios are complicated. It is hard for us to be always accurate due to different network setup.

Wyze does have connection automation in house. They all passed before we release a new firmware. However the failures are mostly because of so many types of network setup (different ISPs, Telcos, router setup). That is the tricky part of the problem. If we have a consistent repro, we will be able to track down. Take the ‘LTE can’t connect’ as an example, most time it is one customer reporting issues → Wyze couldn’t repro → asked the customer (sometimes with a diagnostic tool)-> problem doesn’t show anymore or not enough info → fail to investigate.

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