2.32 app Beta test 6/2/2022

I did that and it worked for one day and it started crashing again when trying to access the Lock Bolt. Redid the uninstall/reinstall dance again and it worked for a day or so until it started crashing everytime again. Something’s wrong with this beta.

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Very possible, others are having issues, I would create a log and post it here as well.

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@WyzeAndy @WyzeJasonJ

I know this has been reported in the past, but I want to point out there is still an issue as follows. When you filter the Events list, by person in my case, the results are incorrect. I have images below and submitted an App Log, if that helps:

Android App Log: 605815

The following is an image of an unfiltered Events Page, notice the 4 Person Events.

This is when I tap on Person in the top to filter only on Person. Notice there are only 3 events:

The one filtered out is the Garage v3 at the same time. I suspect the issue has to do with both starting with the name Garage and being at the same time, but not sure. Again, I know this is an issue and I have seen it reported in the past and the issue exists on the latest Beta App.

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Also, with the Person filter enabled, you can pull down on the screen to refresh and frequently receive different incorrect or correct results.

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Did not try that will have to shortly.

Edit

Just checked no change.

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This is a dev log submission for beta Wyze app for Android version 2.32.0 (b148). No Wyze Customer Support action is necessary.

Problem Description: Tapping anywhere in the live stream space results in an exception thrown. UI forced back to Home screen.

Android versions affected: 8, 9, 10, 11 (12 not tested)
Viewing device types: Various Android phones and tablets
Viewing device orientation: Both portrait and landscape
Cam types tested:

  • Affected: Cam v2, Cam Pan v2, WCO, WCO v2
  • Not affected: Cam v3
  • Not tested: Cam v1, Cam Pan v1, doorbell (all)

Impact: Unable to perform any function that requires touch interaction in the live stream space. E.g., tap zoom, pinch zoom, pan, tilt, resolution settings and recording features in landscape, device/stream info in landscape, etc.

Severity: High

Log ID: 607058

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Note that the Wyze app has been changed to severely curtail the amount of text input and attachments for log submissions. This is now the max text allowed:

This is a dev log submission for beta Wyze app for Android version 2.32.0 (b148). No Wyze Customer Support action is necessary.

Problem Description: Tapping anywhere in the live stream space results in an exception thrown. UI forced back to Home screen.

Android versions affected: 8, 9, 10, 11 (12 not tested)
Viewing device types: Various Android phones and tablets
Viewing device orientation: B

I’m not sure why this change was implemented, but it is very counterproductive. If you are encountering issues with spam submissions, curtailing valid input is not the solution. The only workaround for log submissions is to link back to a forum post that conveys full details.

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I have the issue with trying to connect to bluetooth devices. (band, watch & scale) Trying band & watch give “couldn’t connect”/“connection failed” errors, trying to connect to scale shows “loading” message for a second or two, then black screen then the home screen (i’m assuming that’s the app crashing/re-starting)
Tried uninstalling/reset/reinstalling, but no change.

That does seem like the app. I would create a log and post it here for Wyze.

Thank you for posting this issue. Does this also happen on the 2.32.0 (b150) build?

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No problem. :+1: Yes, it’s a problem in b150.

Hi Seapup,

Can you repro this issue on RC build 2.32.0.b150?

Let us know if you have trouble controlling the camera.

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Yes, I already confirmed it’s an issue in RC b150.

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Appears to be back to normal.

Hi Seapup,

Can you help us to verify if your issue was fixed in this build? Passcode: WKJhJ5AwkQ

Uninstall the exiting Wyze app before installing this build.

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Will do! Thank you for expediting! :heart:

Update: Looks great under Android 10 (phone) testing Cam v2, WCO, WCO v2 and Cam Pan v2 in portrait and landscape modes. Also tested Cam v3 even though it wasn’t affected. Good job! :+1:

I’ll now test under Android 8, 9 and 11 (mix of phones and tablets). It may take some time…

Update: Tested everything I could and it looks great Andy! thumbsup

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Thank you so much for the fast reply, glad to help to fix this issue.

Appreciate your patience! Please let us know if you need any help. :slightly_smiling_face:

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Running the 2.32.0 (b150) build now, and I can again connect to my Band, Watch and Scale.
however, the Band is no longer connected to Alexa. When i try to reconnect, I get to the screen with the “sign in with Amazon” button at the bottom, but tapping that button does nothing at all. I tried the usual round of resetting, clearing caches, reinstalling, etc, but no joy. Any ideas?

App version: 2.32 (b150)
On: Android 12 (Google Pixel 6)

Unable to sync Wyze Watch 47, 47C, Wyze Scale S, and Wyze Headphones. Unable to add devices after factory reset. Headphones randomly went missing from device list.

Thanks, I was on the b150 build and couldn’t add my Scale X using Pixel 6 Pro. After upgrading to the shared build I’m now able to add the scale!