I purchased a yearly subscription for 4 cameras in April of 2023. It was supposed to expire in April 2024 but has conveniently stopped two days ago when i am out of town.
I emailed support on two seperate tickets and i got the same copy and paste statement from someone named “tanvi”, on both tickets, about how i basically am out of luck and need to purchase a new subscription.
This is the only service i have where if you “cancel” the subscription, they remove the service from your acount even if you have paid for a whole year. I DID NOT EVEN CANCEL IT.
I have been a wyze customer for over 4 years and even through all the compromises i still had nothing really negative to say about the prduct or services i have received.
These will at least now make great local cameras as we consider new devices where this sort of incident will never happen. I would upload my invoice as an attachment but apparently i am a new user here LOL