Yearly Cam Plus subscription disappeared, Support tells me i need to purchase a new subscription

Services & Integrations
,
1

Hello,

I purchased a yearly subscription for 4 cameras in April of 2023. It was supposed to expire in April 2024 but has conveniently stopped two days ago when i am out of town.

I emailed support on two seperate tickets and i got the same copy and paste statement from someone named “tanvi”, on both tickets, about how i basically am out of luck and need to purchase a new subscription.

This is the only service i have where if you “cancel” the subscription, they remove the service from your acount even if you have paid for a whole year. I DID NOT EVEN CANCEL IT.

I have been a wyze customer for over 4 years and even through all the compromises i still had nothing really negative to say about the prduct or services i have received.

These will at least now make great local cameras as we consider new devices where this sort of incident will never happen. I would upload my invoice as an attachment but apparently i am a new user here LOL

2

Can you provide the ticket numbers here.

I will see if we can get some eyes on this for you.

3

Hi Spamoni,

Thank you for your response…

Here are the tickets

Wyze Ticket 3578603
Wyze Ticket 3577011

Here is my invoice number as well for the Cam Plus 4-license Bundle - Annual

12546459

4

Thanks

5

Hi Spamoni,

Just curious if you have any information on this? I am still without the service I have paid for…

Thank you

6

Let me check and see. As a volunteer, I can only report and try, but will see.

7

I appreciate your effort in helping me with this!

8

Hi @WyzeMatt ,

I saw your contact on another thread, would you be able to assist with this issue i have?

9

Hi all,

Thank you for your help with this.

I have been made whole by receiving a partial refund for the subscription that was cancelled.

10

Thats great news. Glad it worked out

11

Stoked to hear that.