Why is there 8 phawking steps to call WYZZ…why is a 1800 number not posted under CONTACT…this is BS.
9 steps to contact a customer support agent!!!
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AAAAAAAAAAAAAAAAAAGGGGGGGGGGGGGGHHHHHHHHHHHH! Too many steps!!! 
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It really does seem silly with unnecessary redundancy. If you count loading the Help Center in a Web browser and typing your first query into the AI-“enhanced” chatbot box as two steps, then it really is every bit of 9 steps, including sometimes clicking the same thing twice.
What’s even more frustrating in my opinion is their recent removal of a full-page ticket submission form, because I’d much prefer to provide explicit written details and conduct a lot of the conversation via e-mail rather than wait on hold for a support agent. (I don’t actually know what the hold times are for Wyze, because I’ve never had an issue with them that seemed so urgent to me as to warrant a phone call.) Now we have to navigate the chatbot just to get to an abbreviated ticket submission form. Oof.
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I had some good phone conversations (productive) with nice agents (competent) in early 2019. I think they sensed I was an advanced person and teed up their best. 
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Yep.total B.S.
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I’ve had live chats (not phone calls) with agents that have been productive and had fair resolutions. They’re definitely not the worst or least useful chat support I’ve encountered. I prefer e-mail because I like to go into detail (for instance, describing troubleshooting I’ve already done) or use quotes and/or hyperlinks to provide additional information (such as when asking for clarification or suggesting correction to a Help Center article), but some of the e-mail responses leave me thinking that my messages aren’t read or aren’t entirely understood and often give the impression that the left hand (support) doesn’t actually know what the right hand (engineering) is doing. Maybe I’ll consider trying a phone call sometime.
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Too many qualifications. Just do it like an old-timey olympic athlete!
And report back!
Actually, I hope @audipost will report back, right?
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I’m just saying that I don’t have an immediate need to contact Support (though I imagine my most recent tickets with outstanding issues have probably all been closed without resolution already), so I’ll consider a call in the future if it actually seems like the quickest or best route to a solution in that moment.
At least it wasn’t 
!
Right! 
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Oh, TELL ME ABOUT IT! I’ve gone through those hoops many times. It’s worse now that the last time I tried to contact them.
It gets worse than having to click through all those pages in order to get to a point of submitting a ticket.
Today I found out (at least part of) the reason why Wyze support is SO HORRENDOUS, wastes staff (and customer time), which of course wastes a ton of money for Wyze & customers.
A “support agent” actually wrote the following in the first paragraph of an email “reply” to an issue I’m desperately trying to resolve. (Their 3rd reply - the 3rd time their support folks have NOT included ANY info relevant to my issue.)
“Please note that support agents do not have access to your log submissions and cannot view or use your logs during the troubleshooting process.”
(screenshots & messages with full headers avail upon request if anybody wants to see proof that I’m not making this up. I know it sounds like something from Catch-22 or a Coen Bros movie. But this is genuinely what I have been told IN WRITING from a Wyze rep!)
You might want to re-read that. I had to read it several times because it makes absolutely NO sense. Why would a company pay people to do support if those paid people ARE NOT ABLE TO READ WHAT THE ISSUE IS?! I mean… WTH?!
For a couple years I’ve been done with Wyze. I keep putting off the switch to one of their competitors. But I am SO done with them. They’ve never shown any interest in assisting customers. After they get money from a sale, they have no more use for us. Which means, all of us who’ve jumped ship are sharing our Wyze horror stories so that nobody else gives money to Wyze.
This is not new. See this:
This may also be instructive:
I’ve suggested repeatedly both in ticket replies to Wyze Wizards and here on the Forum that any reference that Support agents make regarding access (or lack thereof) to logs should be eliminated from their scripted responses to customers, because it serves no purpose and merely seems to increase the customers’ confusion and frustration. I don’t expect my opinion to carry any weight, however, and this is clearly a communications process issue that should be addressed somewhere up the chain in Support management.
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Wyzz sucks.
I manually now w an sd card and laptop like a hacker…retired…old pissed off trying to manually update the outdoor v2 cam that will absolutely not update or work in any capacity.
Just curious, why do you keep referring to Wyze as Wyzz?
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Think about it. If they wanted you to contact them wouldn’t they make it easy? It’s designed that way. It’s all about the money - not about you after the sale.
Like so many companies they put their work on you and make it seem normal. If they really cared you would be able to pick up a phone and get your problem solved pronto. And that is entirely possible and not asking too much after you spend your hard earned money.
If more people would speak up and call it like it is they would change. Especially if sales drop.
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