We are releasing firmware version 4.51.1.9807 today. This fixes a bug that caused notifications to stop.
Read our Release Notes:
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Thank you team! This has been a big ask from users impacted so thank you for finally releasing the fix.
Unfortunately that was a beta firmware version in a prior forum that many of us said did NOT fix the problem but they are releasing 4.51.1.9807 anyway. I’ve had the Beta version of that since 04/25/24. Multiple users replied in the Beta forum that it did NOT solve the issue!
Again, is Wyze even reading the feedback they ask for? I called and reported and posted along with others that the Beta firmware DID NOT fix the problem!
Wyze, PLEASE look at all your user feedback, logs, forum posts, and calls. Don’t just push out a Beta firmware version that 95% of users said did NOT fix the problem! This is getting ridiculous.
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Is anyone having success with the latest firmware update? Some people have said that there was no change.
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I have not had success with it at all. I’ve called, posted, asked for supervisors when I called and explained the issue over and over and over. All I get is “keep sending logs”. I’ve sent so many logs that I’m not doing it anymore. Pretty soon I’ll be at 2 months of a non functional doorbell that won’t even notify me when someone is at the door and that Wyze will not take back under warranty (I’ve asked twice now) as I’m past the return window.
I’m close to giving up hope that this will be fixed or even just rolled back to a firmware version when it worked.
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I just got two Wyze Doorbell V2 units, updated to this latest firmware version and notifications on doorbell press are not working all the time. It seems very buggy. Also if I mash the button enough times it can cause the doorbell/chime controller to stop making the mechanical chime work inside, until the doorbell is rebooted. I hope you can get the notifications to become reliable. How about have a toggle under notifications for the doorbell button only? I tried having notifications on and off for motion and built in doorbell sound enabled and disabled. Reinstalled the app. I have two doorbells, one for front and one for back. They work great but have random notification issues with button press. Both front and back have the notification on button press bug, and other than this bug, they work well, including cameras and my mechanical chime.
You have the same issues as many of us complaining here. I’ve given up hope on Wyze fixing this. I’m at 2 months with a doorbell that won’t give me reliable notifications since a firmware upgrade they pushed.
Called and complained so many times and sent almost a dozen logs. They never fix it. And it all worked fine for me until an April 2024 firmware “upgrade” they pushed.
Very disappointing. Wyze also refused to take back my doorbell under warranty. I’ve asked twice now and I get the standard “another firmware fix is coming”. Ugh.
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At least you’re getting that. I’d say that seems promising, but I suspect that—like many things—it’s what Wyze Support agents are supposed to say. I’m skeptical that they have actual communication from developers/engineers to this effect.
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I just installed a v2 and found that notifications worked for motion the first time, but it then would not work for 5 minutes…it was like notifications had the “cool” down timer like the recording features for cam-lite. Has anyone else had this similar experience?
As I understand it, this is the expected behavior for the Video Doorbell v2 when operating without a subscription. After its initial release, there was actually a 5-minute cooldown on the doorbell button presses, but Wyze officially responded in another topic about that, and it was addressed in a firmware update in December 2023.
I’m using a microSD card for continuous recording (one of the points that sold me on this model) and using it without a subscription, so I don’t feel like I’m really missing anything significant.
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You should get notified if someone hits the door bell button. I can see a cooldown on motion but to not acknowledge and/or log a button push defeats the purpose of the product. It seems like every other button push will sometimes send a notification. From what others say, it seems like after the April firmware update the v2 doorbell has had major issues, especially with notifications.
I do. I can see in my Events timeline from yesterday two different Doorbell button press notifications time stamped at consecutive minutes (indicating no 5-minute cooldown period for button presses) while I was testing another related issue. They’re definitely being logged as I expect.
I still haven’t gotten that one because of the negative experience reports here. My last firmware update for this Doorbell was in January.
This update (9807) didn’t fix the notifications. It is still inconsistent and buggy. I am honestly shocked that something as fundamental as a door bell press notification not working can be a bug for a door bell… it is the primary purpose of the device.
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