Hi @edanco and welcome to the community forum! 
There is a new app to address some Vacuum troubles:
- Android 2.16.55 (January 16, 2021) and
- iOS 2.16.46 (January 16, 2021)
And a new Vacuum F/W update 1.6.75 (December 17, 2020)
- Added support for designated Area cleaning
- Optimized the map algorithm
- Optimized virtual wall setting
- Adjusted voice prompts
https://wyzelabs.zendesk.com/hc/en-us/articles/360024852172-Release-Notes-Firmware
Tips: Shut off your phone’s mobile data connection.
The 5Ghz WiFi may have the same SSID (name) as the 2.4Ghz WiFi. In either case it is easier if the 5Ghz is shut down or disabled until the Vacuum is setup.
When you get to the part where you connect your phone to WVCR_XXX (Vacuum’s WiFi) it will disconnect from your home WiFi and switch automatically.
You may see a waning that Internet is not available and if you want to keep the WVCR connection, you want to keep it.
Hope this helps!
If al else fails, there is a survey for Pairing Problems: