Wyze Vacuum Charging Problems

Anyone else having problems with the vacuuming not charging when it gets to the base? Mine gets close, spins to back itself to the base, ends up not aligning the connectors properly, nor pushing itself back enough to actually begin to charge. It does this over and over until I manually dock it. Love the device, but this is a huge problem. I’ve even tried resetting the map, and even removing the device from my account and resetting back to factory settings.

I’m on a carpet that while isn’t short, it also isn’t shag. Charging base has more than enough room on all sides per instructions.

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The best thing to do until they address this is to try setting the charging station on a solid surface, like tile. I understand that is more tolerant to docking operations.