Wyze v4 out of service after 4 months

Cameras
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1

J bought a Wyze v4 last October and it does not work anymore.is my camera under warranty after this period?

2

Welcome to the Forum, @jeanmarierenaud! :wave:

If you bought the camera directly from Wyze or an authorized retailer, then I’d expect them to offer a replacement if you contact Support.

This is how I prefer to submit tickets (you can click/tap to expand this):
  1. Visit the Help Center: https://go.wyze.com/help[1]
  2. Click into the “AI-powered search” box in the middle of the page and enter create ticket.
  3. Click Yes, that is correct.
  4. :point_up: Repeat Step #3. (:face_with_symbols_over_mouth: UGH! :roll_eyes:)
  5. Click No, I do not like chatbots.
  6. Click This is about a product.*
  7. Click Other.*
  8. Click Create Ticket
  9. Enter your contact details and a brief issue description (include a Log ID if you have one) and click Submit.

     * Make your own appropriate/relevant choices here.[2]

It doesn’t really matter how brief the description is. Wyze’s system will generate an e-mail message to you automatically with a Wyze Ticket number, and you can just reply to that message from your e-mail client and add as much detail as you want.

I’d expect that the camera is still covered by the 1-year warranty.

  1. This might be a good one to bookmark. ↩︎

  2. I’m demonstrating my typical path. The number of steps will likely be the same and result in the identical endpoint regardless of the choices you make. ↩︎

1 Like
3

Thank’s . J ll try to contact the supplier.

4

You’re welcome. Is there a particular problem you’re having with the camera? Saying that “it does not work anymore” really doesn’t give us much detail, so if you want to share more information about your experience and any troubleshooting you’ve attempted, this is a pretty good user-to-user support community for bouncing ideas off people.

5

Not much to say. J tried to reboot, a new cable, another outlet, it does not want to power on ( red light). It just went « out of service » ( as mentionned on my display). Since j bought it from Amazon it is too late to return it. J am stocked with it.

6

If it was actually sold by Amazon, and not by another seller using Amazon as a marketplace platform, then you might be able to get a replacement from Wyze. If you can check your order history and see that Amazon‍.com was the actual seller—if you pull up the invoice and see something like “Sold by: Amazon‍.com Services, Inc”—then you bought it from an authorized retailer and you’re within a year’s time from purchase. I would still open a ticket with Support, as I noted above.

When you say that you tried “another outlet”, does that mean you tried a different wall outlet using the same USB power adapter, or did you try using a different power adapter, too? If the unit is showing a red light, as you said, then the camera is clearly getting power and starting up. I would attempt a factory reset, if you haven’t already done that.