WYZE V3 camera connection issues

Cameras
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1

I’m having issues connecting to 7 or 8 WYZE Ve cameras and also life span on some V3 cameras.

2 of the last é cameras have failed. They are about 1.5 years old. Both will boot up and maybe connect before picking up. I get a steady red lite and sometimes a ticking sound can be heard. I restored an older firmware version in one and got beyond the QR code scanned before it locked up again.

Other issue is connectivity on all 7 remaining cameras. This connectivity issue has seemingly become worse over the last 2 years I’ve been working with this system. It’s my friends system that someone else installed for him that was handed over to me.

In total, there has been on 3 different ISPs. As the connectivity issues seemed to be worsening, I was once able to go back to the 1st ISP but I saw no difference. The latest ISP is Spectrum fiber optic connection with a 1 gig plan. I have had the cameras connecting thought Spectrums supplied Advanced WIFI router and now conn crying to a TP LINK DECO mesh set-up. Neither is any better with regards to connectivity.

Using 3 different android phones to connect, it’s hit and miss if I can connect to any one camera. With much patience, I can eventually get past step 3 of 3 and connect and eventually I can connect to most all individually. Once connected, our furthest out camera will connect with one or two bars signal strength. The other cameras most always show 2 to 3 bars signal strength. TV, phones and a laptop have had no connectivity issues.

These cameras have all been reset and reset into now 3 different WIFI SSIDs

Faster Internet connections, stronger WIFI signals = worst connectivity? Doesn’t make sense. Everything I’ve to him we could change to better his connectivity issue has resulted in worse connectivity to his cameras.

All cameras have the latest firmware with exception one this one I brought home and rolled back, but that one still locks up.

Thoughts?

2

I am sorry you are having these issues, I do not have any quick ideas to help, but if you get me a log from some of the cameras that are not connecting and post the og numbers here I will have someone take a look and see if they can figure anythig out.

To submit logs:

Wyze App > Account > Wyze Support > Submit a Log

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3

I’ve run into the red light issue when there is insufficient power. Are the cameras outside, and if so, did you use dielectric grease in the usb connections?

4

All but 3 are outside. 1 of the 2 newest ones the are having the red light lock ups went inside immediately when box was opened. The other 2 are outside and one of those 2 also died within the same month. 1 of those 3 newest ones that died is on a separate electrical service meter/transformer.

None have dielectric grease but only 2 older cameras ever showed any corrosion.

I’ve tried totally different power cables and USB adaptor to no avail. I just find it odd that 2 of 3 newest V3 cams died. The others are probably 3-4 years old.

FYI, these 3 newest V3 cams were purchased the replace 2 older ones that died and the 1 new one that went inside. Those 2 old ones that died, both had corrosion in the connector and both had bad USB adaptors and bad cables. This was my first finding while trying to get his system back up and running and

online.

Thank you for the reply

5

I did do a submit log thing from the support tab in the app but unsure if a log sent. You mention sending a log from a camera having connection issues. Where do I get a log from individual cameras?

Thank you.

6

My outdoor flood light locked up. It was the earlier version. 2 piece. Flood with attached V3 cam. It worked great for months. Then locked up. Was able to re start then fully bricked. Went thru the trouble shoot and tried old firmware. No joy. Finally contacted support. They escalated. Told it was done. Luckily it was still in warranty. Wise sent a gift card so I could replace.

7

Some thoughts to keep in mind.

#1

IF there are 7 or 8 cameras experiencing issues connecting

Common variable to all camera’s – Electricity - Electric supplied by the electric company, is not stable – Non stable electric can cause all types of problems, more so for more sensative electronics.

Electric supplied by the power company has peaks, and valleys….and spikes and brown outs too.

Not sure where you live, City or rural area, but thee will higher chances of quality of powre issues in rural areas, compared to city areas, but both areas experence inconsistant quality of power supplied.

Line Stablizers, or batter backups can address power company isseus.

Power surges from the electric company can damage electronic devices…

Battery Backups “UPS” monitor electric supply, and record events that informs a person of power issues, they will also beep, when there is interruption of power, to let users know….

#2

Amazon web services have experienced a major east coast outage that has affected many companies…I myself today, am experiencing issues with a few of my 9 cams not being able to full view security footage, where it worked fine days ago, Wyze cams, used Amazon’s AWS servers…So if you are located on the east coast, this COULD be a possibility of cause.

#3

If there has been any changes in your area, where other users have setup, or changed the wireless router settings, this COULD cause interference with your wireless setup.

Your words of

“““““ Other issue is connectivity on all 7 remaining cameras. This connectivity issue has seemingly become worse over the last 2 years I’ve been working with this system.”””””

Increased wireless interference in your area could account for this….

More people or busiesses installing or changing their wireless setups…

Issues with electric supply can too.

Just some food for thought

The fact that 7 of the 8 cams having issues

2 failing tell me power issues

The rest tell me, either Power issues or wireless interference issues…

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8

When you click on Submit a Log under Wyze Support it will have you select a device, select the camera with the issue. You know it sent because you will come to a screen with a log number.

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I believe I’ve done this properly twice now. It ends with an id code but also tells me that I will not get any reply to that submission.

How do I know if anything was found in the “log”.