Did all that. still does not work.
You may want to contact Wyze Customer Support about this issue!
By phone: (206) 339-9646 Available Monday - Friday 5 am - 6 pm PT and Saturday 8 am - 4 pm PT
Or online: Wyze.com/support
phone support is typically faster however this isnāt always true due to fluctuation in the amount of calls.
Iāve been on the phone with support 5 times for the same issue. They are now blaming my router and have washed their hands of the issue. Even though my router works fine with 6 other Wyze products. Thereās way too many complaints of this very issue here and other forums (Reddit is full of them) for it to be a router issue. Wyze has a problem with this product.
Contacted support today. Ran through several test then they had me download the Route This app and test my router. All was good with it. Then they had me add the * wire termination on the thermostat and re-add it. Did not work. They are going to review the issue and contact me via email. ?? I think they are baffled.
Same thing they had me do and same answer. Never heard back.
I am having this exact same issue and there does not seem to be a resolution here. Does anyone have any further information how to solve this problem?
Remember that a lot of āmodernā routers combine 5Ghz and 2.4Ghz, and attempt to bump up 2.4Ghz connections to 5. Some routers, like my Google Mesh have a guest network that is 2.4Ghz only. Try setting that up and connecting to that. This is a common issue for IOT devices
My thermostat is doing the same thing. Communication issue. I have two thermostats one is on a conventional Hvac gas furnace and air and works fine. The second one is on upstairs heat pump and says communication issue. I have replaced the one upstairs that says Communication issues with a new one. Yet I still have the same communication issue show up. I am only a few feet from router so that is not the problem. It is something with thermostat on heat pump.
@joshandWhitney Proximity to the router could still be the issue. I have 2 different networks in my house and two thermostats. Closer doesnāt mean better, as the stronger signal may cause the router to continue to try to connect to the thermostat on a 5Ghz connection. I even read about some users that hooked their router up to an extension cord and moved it further away from the thermostat to force it to lock into the 2.4Ghz range
A few things that helped for me:
Find out if your router can have a locked 2.4Ghz mode.
Google Mesh āguestā network configuration is locked to 2.4 Ghz. Even then, the upstairs unit auto detected the new network just fine, and the downstairs unit required me to manually enter the new network name. I also had to factory reset the thermostat and start the process from the very beginning, not just redetection of bluetooth and wifi.
For our Xfinity network, I could have done the same thing through the routers web portal, and disabled the 5Ghz radio completely. After setup, you could assign the MAC address to 2.4 Ghz only and re-enable 5Ghz for other devices.
Quirky for sureā¦ but something you can work around.
Google mesh systems (Google WiFi and Google Nest) do not lock a guest network to 2.4 GHz. This reply is via a 5 GHz channel on a Google Mesh guest network. Google Mesh Mini had a guest network problem that appeared to be locked to 2.4 GHz, but I think it was resolved with a firmware update.
Put your phone into airplane mode and turn wifi back on so that it is forced to use the wifi as its internet source and not your cell phoneās data plan.
I figured it out, this is what I did:
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go to account, firmware update, and update the thermostat to the latest (mine went from 1.0.0 to 1.1.1).
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when the thermostat is back at saying just āwyzeā press and hold the knob until āreset settingsā comes up. Then turn the knob to select āyesā and press the knob.
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when the thermostat is done resetting go to āadd deviceā in the phone app again and start adding the thermostat again. It should work this time.
That didnāt work for me. Had to give up as it was starting to get cold in the house.
I Have been fighting the same problem for going on three weeks now. Monday I sat on hold for thirty minute to finally get a hold of someone from Wyze. The support staff had no knowledge of this problem. I spent a considerable amount of time running through everything the support staff could think of with no solutions or any idea what problem is . They do not even have a way remove the thermostats from the app. I hope someone at Wyze is working to fix this problem but at this point it is nothing but radio silence.
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