Hello! Ordered and installed 2 Wyze thermostats December 2020. My house has separate units for upstairs and downstairs and neither have C wires so I used the included C wire adapter.
A few weeks ago I came home to both thermostats dead. Then, the one on my downstairs unit appears to have overloaded and shorted itself out, as you can see in the above pic.
I was out of town so perhaps there was an electrical surge or something while I was away. The transformer for the downstairs unit was also blown.
After tearing the things down, it looks like the blown component was a fuse on the back side. The upstairs unit looks unharmed, but still does not work.
Did I wire these things up wrong or something? I followed the step by step directions in the app closely and as far as I know I did everything correctly. Both thermostats were installed identically.
@russwiththebus
I am sorry something like this has happened. Have you contacted support and if you haven’t please do and let me have the ticket number so we can look into this.
Hi
It looks like a surge went beyond what the fuse can take. We upgraded our fuse tolerance level in the 2nd batch of production. Please contact our support team for a replacement.
Thanks
I just had this same issue with both of my wyze thermostats . I have 2 that i preordered as an early adopter that just kicked the bucket today. After a significant amount of trouble shooting i submitted a ticket (1658126). Afterwards i opened one and found yhat the fuse was blown.
I submitted a second ticket and included the following images. The second ticket was 1658143.
