Has anyone noticed their Wyze thermostat is not properly reporting usage over the last few days? It’s been 100 every day. I know my thermostat is running. It’s online, but it’s showing almost zero usage for the last few days.
YES!! I just posted a long article about how my thermostat has been acting up and I think it’s about to die. I can’t even get it to connect to the sensors anymore after I had to delete the device and rebuild it in the app.
but yes, for the last three days, my app has been reporting that my air conditioner has been running for 24 hours straight for three days in a row. Which I know is not the case. And last week, it didn’t report for four days in a row anything, even though I know the air conditioner ran!
I can’t even recall if there was a Wyze app update, that I’m wondering, has affected the thermostat.
Very frustrating.
Here are my readings from the start of the month. Look how it spikes.
Yes my thermostat quit showing usage also I have tried shutting it down and restarting but still not working. What I remember is there was an update then it quit. This is normal for Wyze you buy the product and then they don’t care if it works as stated or not. They suckered you into buying it now it’s your problem. I’m fedup with Wyze no new products for me I will be junking all my products and go another route.
Please see this post in the most recent app update announcement topic:
Please also reply here with answers to the following:
- What Wyze app version(s) are you using? (“Current” or “latest” are not versions.)
- What Thermostat firmware are you using? (“Current” or “latest” are not versions.)
- What Log IDs can you share after replicating the issue and submitting app logs?
If it looks like all affected users are reporting the same app version as the cause, then another Moderator or I may merge this topic into the official Wyze News topic for this app in order to increase visibility to Wyze:
I am using IOS app V3.20.0 (20) and the thermostat firmware version 1.2.8 the last time it recorded usage was Aug 25
- Android: 3.20.0.941
- Thermostat: 1.2.8
No data since August 24th -
I am also using IOS app V3.20.0 (20) and the thermostat firmware version 1.2.8 the last time it recorded usage was Aug 17th (didn’t record for 3days), and until I deleted the device and added it back in (because the thermostat was registering OFFLINE), it backfilled the days. But what is odd three other days this week it reported that my AC ran for 24hrs straight for the three days. AND to make things even more frustrating, it won’t add in my sensors! Still haven’t been able to.
Ed
Mine had been very flaky for weeks now. Some days it logs properly and some days it does not. I’m not sure when this starred exactly. Sometimes a restart allows it to work for a while. Today I did a full factory reset and reinstalled the app and it’s still not logging anything.
Do you have Sensors also? If so, were you able to get them registered with the thermostat?
right now, because I can trust the system, I’m actually turning it on at 6p to cool the house down in time for bed time, then off around 9p/10p. Then on again for another 1.5 hours when I leave for work so that the rest of the family wakes up cool, and that should hold them till 6p again. Fortunately, here in SoCal, it’s cooled down a bit this week.
I’m curious to know about if you have sensor and any luck connecting them.
Thanks
Ed
I’m curios, who did you go with? Because I have Cameras, door bell, sprinkler system, plugs, light bulbs, and of course the thermostat, I’m thinking of slowly migrating over to a more reliable product. I actually have another camera system that is Flir and an NVR about to die (definitely got my monies worth out of that), and I was going to replace them all with more Wyze cameras…but having second thoughts now.
Ed
I only have one sensor and it’s still working. I’m still researching other cameras to try out haven’t bought any yet. I just received a notification for a new app update but I haven’t downloaded it yet afraid something else will quit working right. Does anyone know if it corrected the thermostat problem?
Yes, I am also seeing issues. One of my two thermostats is reporting 24hr usage when I know it is not actually running 24x7.
My A/C has been cycling as programed but I have no remote sensors - it is just not recording the usage - there has been no usage reported for a week now.
Just updated to ios V 3.21.0(16) and still not working
It has been 10 days now with no usage reported by my WYZE Thermostat - has there been any response/acknowledgement from customer support? Anyone figure out a work around or a fix? Really dreading my next Electric bill …
Another app update installed today but usage still not showing up on my thermostat. I guess it’s not important enough for wyze to look into and fix. Just another reason not to buy Wyze products bad customer support I personally never had luck with customer support they always say the problem is my fault. It’s a shame about the thermostat I think it was one of the best products they made until they discontinued selling it.
I don’t have any additional sensors connected.
As of September 2nd, it all began to magically work again for me Coincidentally, this was a couple of days after I actually filed an official ticket with Wyze.
My app is now v3.210(955) - Not sure when updated - will report back
2 days later - still no change and my question about support has not been addressed ..
My thermostat stopped recording usage at the same exact time as yours. I think it must be related to a new Wyze app version released at the same time.
Started a ticket with support and after several minutes on the phone no fix. I sent my logs to them and a day after I received an email stating that support cannot read the logs and that I must wait until a new app version was available.
Come on Wyze, my usage had been working for years, then you push an update and everyone breaks. Just revert back to older app or get a fix sooner than later.